Amaka Calma Tulum by Cercana

Great location

The staff didn’t speak any English and it was very hard to understand each other. The rooms took a very long time to get made up for the day and even if you put your make my room they didn’t do it on a few occasions. My room also had connecting rooms on 2 sides but the way it was designed you can hear everything form the other rooms

Good

Litle dirty

The terrace door and the bathroom door need maintenance also the chair in terrace is broken

The decoration of the room is good. Since the room has a balcony, there is a lot of light. Mini fridge inside the room and tv service is ok but nothing more to say. It is an expensive hotel for the comfort that one can have.

I asked for a room without adjoining door since it can be very noisy and after they gave us the room, we realized that it had a adjoining door. I opened the door and I could see the things of the other guest! We had to ask front desk to close with key the door since the other guest could easily come in to our room. We couldn't understand why when we booked the room the hotel wouldn't tell us that all the rooms have adjoining doors. Be careful. Also, the pillows and the quilt were very dirty. So, even there is a hammock in the room, we wouldn't dare to lay in it. Lastly, they ask for id (take a photocopy) and address and due to the Mexican Federal Law of Data Protection they should show why they do that and its purpose. They should have a privacy notice explaining that in a visible way at front desk. After I asked for it, they told me it was in a paper of the hotel rules. Nothing there. Due to that, the man in front desk (not very friendly) allow us not fill in the information needed but we didn't like the fact that the hotel has copy of our id and we can't know the purpose and how they handle our data. I can say that the man in the front desk was a bit rude. Didn't like it.