Rixos The Palm Hotel & Suites - Ultra All Inclusive

Everything was absolutely amazing, staff were always happy to help and friendly hotel was spot on not one complaint . Will be back

Nothing

The staff across all areas were excellent and super friendly! The food at the al a crate restaurants was great, especially at Toro Loco. The inclusive use of Aquaventure is brilliant - best to use early on during the week when it’s quieter.

Wellness room and pools especially kids play area

Staff attitude on check in, valet staff very disorganised on checkout Food at the buffet restaurant feels very much the same for lunch and dinner

Fantastic hotel the restaurants bars and amenities are amazing

The customer relations manager Anastasia was extremely rude, not helpful. It’s like we have had your money we don’t need to please guests. We stayed for 5 nights and could only be put into one al a carte restaurant twice. We were put onto a reservation list I must add always first and never had a WhatsApp or contacted. They said the restaurant were full every night, this isn’t true as I have pictures of each night in numerous al a carte restaurants with numerous tables available and these would have seated at least 25 people. I feel it’s a money saving option, we did visit the hotel 3 years ago and the standard was much higher in respect of pleasing guests. I must add all other staff bar, restaurant, pool and cleaning staff go above and beyond for the customers. Personally Anastasia doesn’t suit this hotel she is ruining the atmosphere and personally us and many other families won’t return due to her rudeness and arrogant behaviour