Sense Hotel Sofia, a Member of Design Hotels

Stunning views and beautiful design

N/a

I recently stayed at SENSE Hotel in Sofia and had mixed feelings about the experience. The hotel has a lot going for it, particularly its modern design, fantastic views and excellent changing facilities in the Spa, but several issues prevented the stay from feeling truly premium. The room itself was stylish and comfortable, with a large double bed facing floor-to-ceiling panoramic windows and a beautiful view of Alexander Nevsky Cathedral. The furniture was modern and sleek, and the large TV was a nice touch. Unfortunately, the room also had a few shortcomings. Road noise on the fourth floor was quite loud and disturbing, affecting sleep, and the soundproofing could definitely be improved. Light also seeped through the blinds at night, which was another annoyance. The air conditioning was somewhat weak and even at 16°C struggled to cool the room properly, although the temperature remained reasonably comfortable. The bathroom had a powerful shower with plenty of hot water, but the shower door leaked from the bottom, leaving the floor wet after every shower. There were also no face towels, making it difficult to keep the basin area dry. Housekeeping was inconsistent. On arrival, there were towels for only one person despite the room being booked for two. I had to ask twice before another set was delivered. On another occasion, housekeeping actually removed a set of towels rather than replacing them. This suggests the cleaning team could benefit from better training and more consistent standards. The spa facilities were pleasant, although there are some limitations. The pool only opens from 9am to 9pm, which is disappointing for early risers who would like to swim before breakfast. The sauna and steam room are small but nice. The 38°C hot tub was relaxing, although it has no jets, so a proper jacuzzi would have been a welcome addition. There is also a 27°C cold tub.

Location, good hotel, comfortable rooms

The air-conditioning didn't work, we informed reception & were asked to leave the room for the technician to fix it. When we came back, it still didn't work. It took around 1.5 hours to find us another room, and the one we had was much smaller (but with better view). While waiting, nothing was offered, no coffee, no cold water. Nothing. So we checked in on 14:00 and finally got the room at 20:00. I would expect of such an hotel to try harder...

Good location and modern hotel

The staff were unfriendly and often rude, especially in the roof top bar