Apartment-Hotel Hamburg Mitte

The room was clean and big enough for 4 of us. The check-in was easy. The facilities were quite nice. Parking was easy, which was important since we were on a road trip. It's a solid place to stay over night!

The online check-in process was a bit quirky. At the registration they gave us only one magnetic key, even though we had an entire family. The bar at the hotel didn't accept cards so I had to charge the room. The breakfast was rather basic, no fireworks.

Lepa soba, moderna, zelo čista, ima prav vse, kar potrebuješ. Postelja je udobna. Balkon je plus. Hotel nudi parkirišče, poleg tega pa je mogoče tudi na ulici brezplačno parkirati. Osebje je izredno prijazno. Lokacija je oddaljena od osrednjega dela mesta, je pa pred hotelom postaja za bus. Taxi do središča mesta stane cca 16-20€ na smer, traja cca 10min, kar je super.

Ponoči je lahko nekoliko glasno (promet, kriki ljudi), če imaš odprto okno.

Our recent stay at this hotel was a classic case of "good news and bad news." There are some real highlights, but a few significant drawbacks kept it from being a truly great experience. The Pros: The hotel’s location is excellent. Bus 12 stops right outside and takes you directly into the heart of the city, which is super convenient. For drivers, the secure underground parking is a huge plus at a very reasonable €12 a day. The room itself was functional and came with a handy kitchenette equipped with a fridge and microwave, which is always a bonus for longer stays or saving money on meals. The standout feature, however, was the breakfast. The restaurant is massive, and the selection is truly impressive. The food was good, and there was plenty of variety to choose from. On top of that, the staff we encountered were generally friendly and welcoming. Overall: This hotel has the potential to be great, thanks to its location, parking, and fantastic breakfast. However, the dated rooms, thin walls, and a couple of unpleasant interactions (especially the checkout incident) detracted from our stay. If you're looking for a budget-friendly base with good transport links and don't mind a less-modern room, it might work for you. However, if you value peace, quiet, and a hassle-free checkout, you might want to look elsewhere.

The Cons: Unfortunately, the room (we were in 419) let the side down. While functional, it felt fairly outdated and old-looking. The furniture was so plentiful that it made navigating the room a bit of a challenge, and we found ourselves bumping into things. The bedding was also an issue—the pillows were either far too huge or too small, with no comfortable middle ground. To make matters worse, the walls are quite thin, so we could clearly hear our neighbors upstairs and next door, which disturbed our sleep. The biggest issue, however, came at checkout. We politely asked to see the bill before paying, but the lady at reception refused, saying we could only see it after we'd paid. This felt very odd and left a sour taste, as we had no opportunity to check for errors. We also witnessed a staffing issue on the night of the World Cup final. The sole man working the restaurant was completely overwhelmed, handling orders, drinks, cooking, and serving all by himself. He was understandably snappy, but the atmosphere became tense, and every guest felt too awkward to ask for anything. This was clearly a management problem, not his fault, but it negatively impacted the evening.

It was in an excellent location

I couldn’t access the internet the all of my stay which was really for not what I expected