Carlton Lausanne Boutique Hôtel

Wonderful terrace room in a brilliant location right by the metro station yet it was very quiet. We were able to use our travel cards issued by the hotel which was an added bonus. Despite the lacking a bar in the hotel the lovely receptionist fetched us a couple of drinks to take to our room. Great breakfast. Hope to come again.

Quite a surprise that a four star hotel doesn’t supply a dressing gown or slippers but that’s the only negative.

Nicely decorated hotel and very helpful reception staff. A good location for public transport.

The room was very small.

Location was great, right next to the metro stop which was very convenient for transportation to city sites. Comfortable mattress.

The room was described as having air cond for our rate but when we checked in the reception told us they only had rooms without a/c. We requested they provide a room as described for our rate and after discussing with management they provided a room that was supposed to have a/c. Upon arriving to the room, it was warm and we could not turn the a/c on or control from the room. We visited the front desk to advise the a/c was not working and the manager advised they controlled the a/c on/off along with the temp. She advised by Swiss law they cannot go cooler than 19 Celsius so we asked that they set it to 19. Even at that temp, our room never really got cool and we woke up at night perspiring. The beds only had down comforters to cover up with and did not have just a sheet for cover which would have been nice since the weather was warm. We couldn't leave a window or door open for air due to the traffic noise below. The pillows had a latex covering underneath the pillowcase which didn't breathe and made us hot for sleeping. The overall size of the room and bathroom was very small and cramped for two persons and luggage. We felt like we were constantly bumping into one another. The room amenities were very well used and need updated, such as tv, desk furniture missing hardware and the bathroom needs a new hairdryer and new towels. The towels were well worn, the current hairdryer in the bathroom looked very used and scuffed up so much the brand name was worn off. White trim paint on bathroom door trim was chipped and missing. The Samsung tv was old and remote buttons very well worn, couldn't read some of the buttons on the remote or some buttons didn't work along with some tv features did not work.

Hotel molto vicino alla metro, bella struttura e personale molto gentile e disponibile.

L’aria condizionata era molto rumorosa, anche al minimo, e impossibile da tenere accesa durante la notte. Siamo quindi stati costretti a dormire con la finestra aperta per avere un po’ di fresco. Materasso non comodissimo e cuscini decisamente troppo soffici: una volta appoggiata la testa diventavano praticamente piatti. Inoltre, ho trovato un asciugamano macchiato.