The staff was friendly and helpful. The restaurant on the first floor is amazing

I asked for the baby crib and I was told that the staff would bring it, but they never did. There’s no elevator in the building. Breakfast was ok. There were only 2 cups In the family room for 3 people. The sounds of airplanes are very audible

1. The receptionist lady Irina was very welcoming and friendly. 2. Bed sheets was clean and also a bathroom was clean. 3. Breakfast was a generous and delicious. 4. It took only 20 mins to reach the airport.

1. A quite chilly in the room, especially at night. 2. It was very noisy at night time: doors were slaming, people are shouting, etc. 3. The furniture (specifically chairs) needs to be renewed.

reception staff was very rude. they didnt want to accept visa card or cash in USD and didnt allow us to enter our room until payed by KAZAKH TENGE!!!! that was weird!!! how come tourist cannot pay by visa card or cash in USD??? how could we find tenge late night??? that was strangest staff we ever had. never will go there again!!! moreover they charged us for full 3 rooms, (as we booked 3 of course) but our friends couldnt fly to almaty because of flight change so their stay was under my name, and this hotel members STAYED TO NOT ALLOWING US TO ENTER ROOMS UNTIL PAYED IN TENGE for 3 rooms, 1 of which was not used by us!! they charged full rate!! i can understand there is reservation, but if guests dont come they should charge some penalty not full amount!!! scammer hotel!!!!

Distance from the Airport, the checkout lady was cheerful and helpful.

The check in staff were grumpy, not helpful with the bags to take them to the two rooms. No elevator at least the helper should have been provided. No room service 24hrs.

The hotel staff are amazing. The lady at the reception understood my needs to check out early in the morning and she arranged a cab for airport transfer and top of that arranged tiffin box with yummy snacks for me which is a big gesture. Really thankfull !

Nothing specific

The price was good and hotel provded additional bed by request. The breakfast was fine.

If you are travelling with your family and kids I would suggest finding another hotel. This hotel seems to attract people travelling for business and drinking alcohol, including breakfast time.

Nice lobby and flower decorations on the second floor

The room could be better designed and decorated

Cleanliness Staff Great location right between the airport main motorways and city centre. Was there just to have a sleep prior to going to mountain resort. Overall, great deal. Value for money. All toiletries and essentials are present. Staff is pleasant and very polite.

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