Hotel Old Sarajevo

This was a good choice of hotel in the centre of the old town. The room was comfortable and clean with good amenities. The only downside was there was not much room in the bathroom especially the toilet placement which was very uncomfortable. But it was clean and the cleaners do a good job. Amela greeted me on check in and gave a very warm welcome with lots of advice about things to see in Sarajevo and places to eat. Edina also helped me with several things for my room. Thank you to the staff here who are excellent and do their best to make you feel welcome.

The view from the room was on to a building site.

The staff were lovely and if you want to be in the old part then it’s great but next time I would definitely stay on the other side of the river

The room was not the room that we booked and that was in the pictures. We booked a superior double. This was definitely not that. We had building works going on outside and a view of rubble

Location

Small bathroom

The location in the pedestrianised part of the old town was good and, if taxis are needed, they can stop very nearby. The breakfast buffet was good and we appreciated having a kettle and a safe in our room.

The miserable staff! We’d chosen this hotel especially because there was mention in a previous review about acknowledgment of a guest’s birthday - and it was going to be both our birthdays during our 3-night stay which I’d mentioned when booking the hotel weeks in advance. Several weeks before our arrival, we asked the hotel to book a certain restaurant for our birthday dinner (as that restaurant wasn’t replying to my messages and it seemed a phone call was needed). The hotel didn’t do that for us despite frequent reminders so another kind person did it for us. While eating breakfast on our first morning, the unhappy staff were using the sink right next to the buffet for buckets and mops to clean the floors and the frontage of the hotel which seemed far from hygienic as well as the cleaning products’ smells pervading the dining area! When I mentioned this, they explained why it had to be done but, in my opinion, they should have explained this and apologised for the unfortunate situation before trailing through the dining area and past diners with buckets and mops. There was a generally unhappy atmosphere amongst the staff - the only place where we had this experience during our travels in BiH and Croatia and we really regretted having chosen this hotel for our special, big birthdays! We wondered if the staff have become complacent if the hotel is always full and just can’t be bothered with guests. If only there’d been the occasional greeting or apology or smile, our experience would have been very different!