every think amazing

very central location. big rooms. comfortable beds. friendly reception staff. good breakfast.

breakfast dining old staff not friendly and hardly spoke English. Felt like service from communist times. weren’t able to turn on heating and was pretty cold in Sarajevo. no free sauna/Hammam for guests and not turned on. parking is paid and was 25 km per day

location

too much nosiy at night from the stupid bar infront of you 😂😂 no air conditioning

I liked the staff very much they were very helpful and accommodating.I had an amazing room with a balcony. Location excellent.

I hated that they had a banner in the foyer advertising their STRIPTESE club. I thought this was very bad taste and not quite fitting with a meant to be 5 star hotel.

location, room was huge, bathroom was huge, …

heater and A/C is old, and I couldn’t figure out how to make it work

breakfast may be much more good

size of room, bad

furniture ( old desing, small demages )

Great location and a good varied selection for breakfast, comfortable bed and very spacious accomodation.

The rooms were very warm and the lounge/bar area is very smoky.

One of the best hotels I've stayed at ❤️ my husband and I will definitelybe booking here again. Hotel Europe also offered airport pick up, from the pick up to our room, breakfast and facilities, everything was top class. I have travelled all over europe, and i can genuinely say that Quality reems in every aspect of this hotel, all the staff really took care of us and ensured we had a comfortable stay. The hotel decor is full of character and really shows beautiful history of the Austrian-Hugarian period, its lavish! The staff tale real pride in cleanliness and ensured that all rooms were cleaned each day. The food was of top quality and when we got speaking to Mr Deano at the hotel restaurant, this hotel has won many international and national awards, been graced by many big personalities and it shows that this hotel is deserving of this - and is one of the oldest hotels in the city. The fitness centre is also very well equipped and perfect for gym goers. Excellent location, well done to all the hotel team for making our stay memorable 😀

Great location in the centre of Sarajevo, near the market and lots of bars and restaurants. Despite the busy area, it was still quiet. The standard room I had was very large and well furnished, overlooking the main street below, and the bed was comfy. Staff were friendly and the breakfast selection was quite varied. The outside cafe spaces look nice, but it was snowing when I was there, so one for the summer vistors!

Overall the hotel is perhaps in need of some refurbishment to really feel like a five star experience, and one of the more expensive places to stay in the city. A few small issues, with things not working as they should. I had two showers oddly, but I couldn't get the bigger one to work at all. One small lift, so found it quicker to use the stairs generally.

Nice clean rooms, very friendly staff, nice spa area with pool and sauna, delicious breakfast, in the city center, 2 min walking to Baščaršija.

very poor and slow wifi in my room, but my friend in room next to mine, had perfect wifi

staff and location

Old hotel with a dark corridors to the rooms and old bathroom,my maximum rating is two stars instead of five as it rated by booking.

one of the best hotels I have stayed at