Vinpearl Luxury Nha Trang

It was amazing! Staff incredible, properly stunning, and spa outstanding

It was perfect

People so sweet

Clean good

Esperienza fantastica, soprattutto grazie alla disponibilità e gentilezza di tutto lo staff, sempre accogliente con un saluto ed un sorriso per tutti. Servizio attento, paesaggio bellissimo e strutture ottime. Degna di nota la Spa e, ultima ma non ultima, una colazione pazzesca! Grazie mille ancora

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The rooms were excellent - we had a two storey villa with a private plunge pool. It was quiet and had a partial view of the beach. The beach and pool setting was very good.

Service overall was extremely poor. The first day at lunch my husbands meal didn’t arrive - there was no follow up and with 40 minutes waiting we cancelled his meal. The second day his meal arrived 20 minutes after mine, once I had finished. Food generally is always cold or luke warm at best. We also had two takeaway coffees one day, and we charged to the room because they couldn’t take cash. They knocked on our door at 8pm to retrieve the 180,000 VND - not really expected in a 5 star resort. The villa had electric curtains which mysteriously opened at 12.30am every night - to their credit they fixed it. We also went to the other Vinpearl resort for lunch. The food was lovely however they double charged us on our credit card. They said they would refund us in 14 days. We demanded that we be refunded immediately as it wasn’t our mistake. After an hour they gave us the money back in cash. Mistakes happen but just the way it was handled very poor.