privacy and people

choice of breakfast

friendly staff, surroundings, pool

no cushions on deck chairs- not comfortable, no table outside to relax with food or drink, lighting could be better at night - hard to read

From start to finish our experience was great. Amazing pool, bathroom and staff

The pub across the road kept us up until about 12pm with loud music - very noisy

Breakfast was tasty

The pool was not clean at all

great location just off the main street and close to the beach. we were at the back villa- the front ones might be a bit noisy but ours was very quiet. Crystal clean pool.. kids loved it.

some furniture looks a bit tired

A big room with a bedroom and a separate living area, also a balcony. There was plenty of space in the apartment. The bed was large and it was all very private. The hotel was on the main street and very close to the rest of Sanur.

It would have been nice to have a pool on site but only private pools were available in the more expensive rooms. There was no common area.

Everything!! Close to restaurants and beach but very quiet so great location. A well-appointed villa with everything you need. There is plenty of room to have your cases out without getting in the way. Great bathroom with excellent shower and lots of space on the vanity. The bed is huge and comfortable nightly turn down service. Breakfast was great also. The pool is perfect, so we will be back, and it's a 10/10 for us.

Nothing..

Great location, excellent staff and very neat and tidy accommodation.

great pool good location, comfy beds, well kept and cleaned each day, secure, friendly and tidy complex

Saturday night noise from bar made it hard to sleep even with ear plugs.

the attentive staff were amazing.

maybe the breakfast is sometimes cold when it comes to the villa and they could do with more variety

Perfect location right in the center of Sanur, walking distance to the beach, spacious room with clean and modern facilities

Nice location, great service, spacious rooms, great ambiance

Nothing

the staff were extremely kind and helpful and accommodating! really comfortable bed and very clean with everything you’d need supplied! Parking available on site with lots of room.

nothing I didn’t like

The location is great, right neat the beach and close to lots of restaurants. Check in was quick and easy. Staff were very friendly. Bed was comfy, kitchen was handy so I didnt have to eat out every night, but very basic equipment. Lots of seating in the villa.

Starting to show its age, the sliding doors to the pool are grinding and they did not lock. This was a concern as a female traveling alone. When I asked staff about the locks they just said ' they dont lock'. Its a high wall to climb to get in but still possible.

beautiful property and wonderful staff... they helped me when I managed to lose keys... not once but twice...lol

no wifi in my room. had to go outside near reception to get signal. probably because under another residence.

extremely good service and staff very comfortable bed spacious

the shower tap was weird

For our 30th wedding anniversary, my husband & I stayed at the Puri Hiromi Residence for a week. They went above and beyond our expectations in making us feel welcome. Loved the private pool and spacious villa.

everything

nothing

The staff were lovely and accommodating, location is right in the middle of all the restaurants and bars-but still quiet. The pool is right off the living area, quite novelty and private. The bed was huge and comfortable. Lots of little touches made this one of my favorites stays in a 2.5 week trip.

Freezer wasn’t the best, other than that, nothing not to like! Will come back again.

We always love coming here, such a great location and the staff are always outstanding.

Best villa I've ever booked in Bali. We took a 3 room villa with a private pool. 2 bedrooms were on the upper level, and the master was poolside. Ensuite baths for each room, and a fourth toilet near the kitchenette/living area. Even though the decor and property was showing its age a little, that didn't detract from the comfort, convenience and service we enjoyed there. Everything was clean and in great working condition (and still thoroughly modern, just not 'to the minute fashionable'. Perfect location with a short stroll to the beach. And even while Canggu and Ubud were overrun by tourists, Sanur remained stress-free and chill.

Puzzlingly, the upstairs bedrooms had only one electrical outlet each, and their bathrooms lacked clothes/towel hooks. The unusual location of the shower stand (which holds the complimentary shower gel and shampoo bottles in a clay bowl) meant that shower run off would flood the bowl (which doesn't drain itself), as well as seep into the shower gel/shampoo bottles too. Slightly off-putting, but we brought our own toiletries, so no issue for us. Other than that, everything was perfect!

Amazing location, restaurants, boutique shops just a minute away

It was all beautiful, nothing to dislike

very nice location near the sea. The residence is very quiet and the room very large with any facilities. The swimming pool is great, very large and perfect to refresh and relax yourself. Breakfast served in room.

Maybe add some options to breakfast

the staff were accommodating and friendly and went out of their way to ensure everything was ready to meet our needs

the property is excellent but the marketing needs to ensure the promotion advises that there is no pool access for rooms that don’t have a private pool the advertising is misleading

The one bedroom residence with private pool was amazing! The property was beautifully maintained, and the staff were professional and very responsive. Our room was very clean, and we loved the privacy of the residence after being out and about each day. A private pool to cool off in was wonderful 😀…we also spent a couple of nights in with takeaway and a couple of beers, as we enjoyed the place so much. We were close to the beach and some great restaurants and cafes….all in walking distance.

Only one thing the hotel can do nothing about ( even though they confirmed they have made applications to change)…the restaurant across the road played loud music every night until about 10-11pm…sometimes it was great, but other times just annoying.

Lovely staff and accommodation. Very helpful and compassionate staff.