Very very spacious, great heater in the bedroom, comfi beds, very nice and helpful staff, a lot of places to chill outside with great view over the city (including perfect seats for some fireworks that were shot from somewhere every evening!). Also, they were always very helping - late breakfast (which was great as well), late checkout... everything we asked, they were always ready to help and with a smile :)

The shower has hot water (after waiting quite a long time), but the shower room itself is very cold as it has a roof window that is always open. Also, it's a lot of stairs to get to the place, but the view is totally worth it (bonus, no car noises :) )

Run out of hot water on a cold night, I had to wait over an hour just for the water to get warm to take a shower

Wish the staff can speak some English to communicate

the receptionist was great, available to gave us advices of the city

it didn’t have access on vehicle, just walking

Great people and a.gorveous quaint spot!

The showers did not get warm early in the morning when I got up.

Location

Poor wifi across the property, very basic breakfast and a shameless money-grabbing manager who tried to charge us extra as a couple, even though rooms are charged at a room rate, not a per person rate. Said manager then charged us "exchange rate fees" for using our credit card to pay for the booking. I would avoid this property, there are plenty of other nice places in town.

Very nice staff, especially the girl working at the reception in the afternoon/night. Excellent location: you can get to main attractions by foot if you like walking and don't mind stairs, the street is quiet. Good everyday cleaning. We almost didn't cook but the suite seemed to have everything you needed for a few days, even wash dish liquid and a sponge. Good breakfast with a marvelous view over the city (a photo attached). Very good lunchbox that the receptionist prepared us at 5:30 AM !

Stairs. Was not an issue for us at all. But just be aware that the hotel is in San Blas on a street that is very close to the San Blas Square (Good point to start excursiones, for example), and it is only accessible by stairs. And there are small staircases in the hotel itself: to go to the room, to the reception, to the breakfast room, inside the suite.

We stayed 2 nights before and 3 nights after our trek to Machu Picchu. We stored luggage with them and were too lazy to find another place. We liked the warm beds and view from the terrace. Room 9 is spacious and has a separate water closet. The location is good, in San Blas, lots of shops and cafes nearby, quiet with a local rather than tourist vibe, 10 min walk to Plaza de Armas, but the hotel is 3-5 min uphill from nearest road, which is tough with luggage and at altitude.

We had no hot water for the first 4 nights and difficulty communicating with the staff. They told us different things: run the water for 10-15 minutes, we'll fix it, we can't fix it, try the shower in a different room. Finally, on our last night, when we were one of only 2 groups there (because of protests), they said tell them an hour before you want to shower and we'll turn on the boiler. The wifi and breakfasts were worse than we had on our trek to MP. We had to sit in the cold area below the front desk to get a signal and opted to eat out a few mornings (highly recommend Cicciolina). As we were leaving for the airport at 5am, the staff said they needed to run our credit card, when they had many opportunities the day before to ask us.