Personel is super helpfull

Location -poor part of lixemburh

It was clean Good customer service

the manager at the check-in desk was incredibly nice.

the property is very outdated and rooms are much smaller than they appear in the listing photos. housekeeping staff was plain rude.

I loved the atmosphere of the hotel and the staff has been great! Also a very convenient location - close to the train station and the city center reachable by foot or by tram in a couple of minutes.

I encountered issues with room allocation. When I arrived they gave me a key to a room that has already been occupied and due to the mix-up I was put in a different room in a private part of the hotel. The room has been amazing, however, certain miscommunication between staff members must have occurred which resulted in someone walking into my room after midnight when I was sleeping, which was a pretty scary experience. However, the hotel handled it very well, apologised several times and offered a complementary breakfast. If not have had this a bit scary experience, my stay at the hotel would be a great experience.

Excellent staff.

We didn't realize there was no a/c but that wasn't their fault

A beautiful hotel, the background music in the lobby was so perfect. The older man on Reception, I think he was the owner, was always there to offer advice and be helpful. The hotel looked well, the room was fabulous and there was plenty of food for breakfast. Highly recommended

Nothing.

Cosy, clean and friendly place. Delicious Breakfast buffet. Good location near the central train station. The perfect "home base" when checking out Luxembourg city and the beautiful country side. Very nice and helpful staff! Thanks a lot, I'll be back!

The location is very good and the bed very comfortable.

The doors have an automatic door closer which makes some doors to slam as people were not careful. Initially i was placed in a room that had no internet and the room telephone was not working. After complaining to the front desk I was moved to a dif room.

the room next to mine was under construction. the noise woke me the next day.

Great location, pleasant atmosphere, kind and helpful staff, comfortable and quiet room.

-

Gianni at reception was super friendly and helpful.

the road it was on was very busy with people

It's really great service.

Nothing

Although the hotel is not in a new building, there was some renew in it, so it is very conserved. The room is very spacious, with safe, and great bed. The staff is lovely (mainly the italian sir which was always smiling), attentive and very helpful.

The bathroom has a small shower box and does not has bidet or hygienic shower. There wasn't minibar/fridge. The breakfast had good food, but there wasn't a great variety of options.

The elderly gentleman when he realised I didn't drink tea made me coffee when I came back st night,and remembered the next morning and had it ready for me at breakfast ,great location near station and tram

No coffee in the room only tea