Hotel Amsterdam

The bathroom was very clean and big Staff were nice and friendly

The cleanliness of the room

I had a very pleasant stay overall. The room was super spacious, spotlessly clean (with no carpets!), quiet, and well equipped (for example there was a proper hairdryer). As I was pregnant, I was a little worried about the breakfast options, but there were plenty of safe and delicious choices available. The location is perfect if you're visiting the university or the congress centre, and I was able to visit all the main touristic spots by foot as well. Really easy connection to the airport by train. Definitely good value for money for Hamburg.

The Wi-Fi in our room was very poor, so if you need a reliable connection, perhaps explicitly request a room with goof Wi-Fi. Reception was also a bit unreliable, I went there a couple of times during opening hours but found the door locked with no one answering. The staff serving breakfast may not be super fluent in English, so if you have particular requests, I'd recommend learning how to make it in German. Finally, the room soundproofing could have been better, as noise from neighbouring rooms (coughing, phone calls) was quite noticeable.

Central position, large and bright room, very clean, comfy bed, delicious breakfast and kind staff, - cleaning girls and the blonde one at the breakfast time also very friendly with our dog :)

Upon our arrival, the girl at the reception desk seemed more focused on her phone than on our arrival; since it was early, I asked her to store our bags, but she simply told us to leave it on some chairs at the entrance. Maybe a dedicated area would have made us feel safer and more welcomed.

I initially thought this was a great option, but after my stay, I’d probably think twice before booking again. The hotel looks better in photos than it feels in person, and a few things stood out for the wrong reasons. We checked in, dropped off our bags, and headed out. When we returned and got into bed, I found hair and a bug under my pillow. The bed itself was a king, but the duvet was sized for a twin—so we couldn’t both stay covered comfortably. The shower was also a challenge: the handheld showerhead wouldn’t stay in place, forcing you to hold it with one hand while trying to wash with the other, otherwise only half your body got wet. As for the staff, I believe they leave after 9 or 10 PM. There was someone downstairs, but it seemed more like a doorman or security contact for the building, not hotel staff available to assist with in-room issues. Also, we were charged a €4.80 city or country tax that we didn't encounter at another hotel we stayed at in the same city. It had to be paid in cash—using a card would have cost more, which felt a bit odd. It might still work for a very short stay if you're out most of the time, but given the cleanliness and maintenance issues, I wouldn’t rush to stay