Sur Hotel Sultanahmet

Posizione buona, personale GENTILISSIMO.

Acqua doccia, flusso irregolare e non sempre calda

Quality budget accommodation in an ideal location.

A wonderful location; the staff explained everything when we checked in; the room was fine

Because of my protein allergy, there was nothing for me to eat at breakfast, so I had to go somewhere else. The rooms are a bit old, in my opinion, but that's okay for the price.

I am very disappointed with my stay at this hotel. At first glance, the room seemed clean, but the bathroom was in a very poor condition. The shower grout was deteriorated and full of gaps, there was a persistent moldy smell coming through the ventilation, the sink was cracked, and much of the furniture was peeling and badly worn. This is not the standard I expected based on the photos and ratings. The breakfast was equally disappointing. It was extremely basic, with the same limited selection served every single day. The quality and presentation of some of the cold cuts were particularly unappealing. After several days, breakfast became something to endure rather than enjoy. What upset me the most was receiving a message asking me to give the hotel a score of 10 on Booking.com. Travelers rely on honest reviews to make informed decisions, and ratings should reflect the actual guest experience, not be requested in advance. Asking guests for perfect scores while ignoring obvious maintenance and quality issues is not acceptable. In my opinion, this property does not deserve a top rating in its current condition. I believe a score of 5/10 would be a fair reflection of my experience. I hope management will focus on improving the facilities and guest experience rather than encouraging guests to leave artificially high ratings.