Meliá Casa Maya Cancún

The room it was really clean, the house keeping service is really good.

The food in the buffet is not good (no many options and oily ) the restaurants with reservations are a bit better but nothing special to be honest, and the service in the hotel ( waitresses and bar tenders) are below comparing to the service in Cancun. They have only one waiter on the beach, and the waiters at the pool are completely overwhelmed; consequently, the staff always appears stressed and unfriendly. The hotel's activities feel stuck in the 90s or early 2000s, they really need to modernize in this regard, and you have to pay a little extra for beach loungers, though I fail to see the added value. The rooms have been renovated and the beds are comfortable, but the hotel itself lacks personality.

Location

They’re changing for a early check in per hours but they give us the room after 1,5 hrs later and didn’t give us money back

It was very spacious and footsteps away from the beach!

The only thing I’d say is to make the snack bar open 24/7 because some people who travel get there late due to delayed flight times and get there hungry and only have limited food options that aren’t really the best, they should add tacos to their menu!!

En general esta OK. Tiene una linda alberca y un parque acuático. La habitación es amplia

El servicio bastante malo. No nos resolvían lo que necesitamos aunque fuera muy básico (periqueras, agua, toallas, tazas limpias, cafe) fuimos a todo incluido y no reestockeaban la comida ni los platos, casi no hay meseros. Tienes que pedir las cosas varias veces y el servicio en general hostil. Cuando los platillos se terminan, te dicen que no hay mas, aunque falten varias horas para recoger el servicio. El menú infantil solo ofrece alimentos ultra procesados y fritos. No hay tantas opciones de fruta y cosas frescas en los restaurantes.