Wonderful helpful groundsman who showed us easy access to walk to Hensley

Was told we could order sandwiches at bar when we checked in at 5pm. When we walked right to bar right away, we were told we couldn't order sandwiches as it was 5pm.

Breakfast very Good location is fabulous

The property is very tired. Rooms are small, decoration is poor. It needs a huge refurbishment. Drinks service is awful. No table service. Ordered a pimms and lemonade which was served in the wrong glass, no ice etc Very poor. Coffees were dispatched from a machine similar to that in a hospital. Dreadful. For a high end members club the beverage offer is simply terrible. Not sure i can remember anything worse.

The location by the Thames is to die for. There is a spectacular view from the rooms that overlook the river. Everyone was very welcoming and kind. The room was spacious and comfortable in an old-fashioned style. Excellent food. This is a quiet place, good for walking, sightseeing and relaxing.

Nothing. It was all up to expectations and we felt at home. There is a good security system to keep everyone safe.

The breakfast was exceptional. I had the vegetarian option and it was generous and beautifully prepared. Staff was very helpful and catered quickly and efficiently.

I have nothing to say here. We liked everything.

Nice location close to the river and town centre. Great breakfast served by friendly staff in a nice setting

We had booked their largest room, 301 sq feet, with a sofa. That room had a very unpleasent odour, possibly from a leak in the ceiling, that had left a large mark on the carpet underneath. After sitting in one of the arm chairs in that area for a few minutes my trousers were soaked by whatever was inside the sofa. I notified the reception and was given another room, signficantly smaller with no sofa. However the hotel staff insisted I pay the same rate as for the first room as both were 'deluxe rooms'

beautiful location and wonderful facilities.

Immaculate grounds and setting.

The hotel could not accommodate us in the restaurant at any point despite advertising the restaurant at point of booking. The room itself was beyond basic and had long hairs hanging from the shower head. The staff were very polite but undertrained at check-in and failed to code our key to re-enter the premises meaning the night porter had to let us in.

Wonderful location in immaculate kept grounds overlooking the River Thames where the famous boat regatta takes place.The staff were friendly and welcoming.

From first arrival to final departure everything was exactly as described and staff extremely helpful and pleasant, the room very nice and the whole ambience a treat.

The weather might have been a tad more kind, I cannot really blame Phyllis Court for that though. Had I asked they would have tried I am sure.

The food and service was excellent, also the location is fantastic.

The room was small and smelt damp, The view from the room was awful we looked out over a flat roof and vetelation duct. When we booked it said a view over the gardens or river view!

Great parking and easy check-in! Lovely room with view of the river, clean and spacious Very helpful and friendly staff.

Pool closed very early!

Bacon not cooked and very thick skin on sausage which was pale and unappetising

To find on arrival that restaurant was closed and bar not open. Both of these should have been advised when the booking was made. Information on booking.com form telling us that facilities were shut as this referred to 2020!

It was absolutely wonderful; my in-laws came to stay for the week and they were thrilled. We’re now looking to membership at the Club so watch this space! Absolutely delightful setting; the incredible team of staff, in particular, made the whole experience wonderfully special, so thank you very much.

great staff, loved the views and fantastic breakfast

Breakfast was very good and offered an excellent selection of food. Service in the restaurant was good too.

This was a disaster!! Despite booking a room with river and garden view we were given a small back room that overlooked a roof parapet and was completely surrounded by the hotel's very noisy and large extractor fan. When I asked for a room change to fulfil what I had booked the Receptionist told me I had been given what Booking.com had allocated to me and there was nothing else available except a room costing £100 more! It was supposed to be a special treat for my birthday - completely spoiled by both the hotel's and booking.com's lack of help. The room we were assigned did not meet the criteria on booking.com's website and I consider that I should be offered compensation for the misrepresentation.

Fantastic location in town. Beautiful view of the river. Large room, big bay, large bathroom, closet. Beds comfortable. Lovely towels and bathrobes.

Hotel very dated. No access to facilities if you’re not a member. Large sun filled room unbearably hot. I was in room 3. No air conditioning. Small fan didn’t do the job in such a large room. It spoilt my stay as didn’t sleep well. It was 23 outside. It felt like an oven when you opened the door. Some staff were great however on my first morning down for breakfast I was greeted with “you’re the last one down by a man. I felt like an inconvenience and was not offered an option of seating. I then explained I had an allergy and was offered scrambled egg which arrived on a piece of toast. On my second morning Felicity told me that most of the breakfasts could be amended. she was really helpful and offered me a choice of seating and I had a fantastic meal. The room was very clean but the shower and tiles needed a good scrub with lime scale remover. The toilet made a constant noise which I managed to stop so I could sleep with a toilet brush. The Ball cock needed replacing. I paid £640.00 for two nights which I felt was too much due the the fact the hotel was run down and there was no access to facilities. The late check in and early check out also didn’t offer good value. The old net curtains with a big T V in the bay blocked the beautiful view of the river. There was also too much furniture. The room was for two but there was a sofa and two large ugly chairs with torn and worn faux leather. Definitely not needed.

Friendliness of the staff, especially Raj . The quietness of the surroundings. Lovely breakfast.

Nothing at all.

Setting Pool. Terrace

Room. Food was poor.

location is amazing and all the food so has was delicious.

room service was poor both for dinner and breakfast. neither meal arrived without being chased up and breakfast was so late I couldn’t enjoy it as my taxi was already waiting for me. dinner took 1.5 hours to arrive.

A very nice hotel in a scenic location within a few minutes walking distance of Henley town centre. Excellent facilities, a clean room, and friendly staff. A very good choice of options for breakfast.

A bit on the expensive side.

Excellent service. Excellent hotel and location.

We came as a new couple I never had this experience well behave staff helpfully Joan she the one more keep us happy thanks from us to her

All good

The staff were so attentive. The food was great. Very tasty.

Nothing

dated and dead and vastly overpriced and room tiny

Great location , lovely building .

Rooms were small , with limited storage .