DOM Hotel Roma - Preferred Hotels & Resorts

My husband and I went for our 10th wedding anniversary. Location was perfect. Fantastic room. Loved the rooftop bar.

Recommend they fix the breakfast situation. Really poor that they are charging more at time of booking when what you get is limited and charged for more. We just walked out on the second day.

This is a lovely hotel in a great location which has a exceptional roof bar

Unfortunately our whole stay was nearly ruined by by a very rude lady on reception who when asked if she could sort us a white taxi to the port was really put out, I then asked for a copy of our invoice only to be told she had already given me a copy - This was not the case. Her whole attitude was awful. I need to point everyone else in the hotel from a different lady who checked us in to the staff on the roof bar where excellent. It’s a shame we left feeling really annoyed especially as this is not a cheap hotel - manners should be top of the list when dealing with customers and I would not want customers leaving feeling the way we did.

Location and boutique historical ambience

More coffee pods, some body lotion, no coffee machine in our room, and include the cooked options in the breakfast price.

La stanza molto carina ma molto piccola per essere un 5 stelle

Il bagno minuscolo, un 5 stelle non può avere quelle dimensioni, c'era un solo armadio piccolo dove non ci stavano le cose mie e delle mie fidanzata, ma la parte peggiore e' la colazione, al piano terra c'e un piccolo buffet, ma veramente piccolo dove ci sono 2/3 cose vedi yogurt poca frutta e piccole cose "secche", la colazione NON la puoi scegliere, ti viene portata da loro, i dolci idem, tutto quello che cucina il cuoco te lo devi far andar bene, altrimenti se vuoi altro, lo paghi... mai successa una cosa del genere, ripeto, parliamo di un 5 stelle... in allegato ho messo le foto per farvi capire, tra l'altro, neanche un angolino con delle marmellate o della nutella, niente... malissimo. Premetto che nella foto vedrete "waffle" (che non c'erano) ma c'era del pane, e "senza limiti" anche questo non e' vero perche' non ti portano la stessa portata per 2 volte ma solo 1.