Chiringuito Tulum

La gentilezza e la professionalità della reception, con un dettaglio in più verso Mattias, semplicemente perché ci ha consigliato dei posti ottimi da visitare e mangiare. La stanza che ci è stata assegnata era molto bella e comodissima con i bambini

La posizione rispetto a ciò che facevamo durante il giorno e per cenare era un po’ lontanuccia. Ma comunque resta una buona posizione. La scelta della colazione ridotta paragonandola al prezzo del soggiorno. Mi sarei aspettata qualcosa in più. Ho chiesto se potevo avere quello che avevano richiesto due clienti vegane (tostada con avocado) e mi è stato detto che non rientrava nel menu della colazione. Peccato per il sargasso che ci ha impedito di usufruire della spiaggia e del beach club

Location, room, restaurant. The room was huge and a very comfortable bed. It was just a few steps to the restaurant overlooking the sea and then you could walk straight into the beautiful quiet beach with comfortable loungers. The breakfast was perfect. Different choice of eggs each day preceded by granola with fruit and coffee/tea and a juice. This is a lively whiter part of the beach which was sandy and calm. The perfect part of Tulum if you want quiet nights (although maybe we were just lucky!

Coffee machine in room charged the same price for a coffee from the pod machine as ordering in the restaurant. Only found out at checkout that one coffee a day is included in the price. Also some inconsistency with room cleaning. BUT we were given an upgrade to a room with a balcony and plunge pool for a very small increase in price and the difference between that and the cheaper room was huge! It was a lovely room!

This is our third time staying at Chiringuito with our family (two adults, three children. The property is a perfect size, located in a very quiet part of Tulum Beach, with very nice shops and restaurants within walking distance. So the location is great. The layout of the property is great. Our children are always close, whether they are at the beach, in the restaurant, in the pool, or playing with the cats at the front desk. And the room-types we chose, the stacked rooms in one building, work perfectly for our family. Our kids stay downstairs, we stay upstairs with the deck and private pool. It's quite luxurious. The pool upstairs is quiet, peaceful, and the perfect place to unwind. The restaurant food, and service, is great. We've gotten to know some of the waitstaff over the years, which is always nice, and Santos was there again this year. He took care of us, making sure our children were happy with smoothies in-hand. Breakfast in the restaurant, overlooking the sunrise and the beach, is one of our favorite times as a family. Finally, coming back for three years, it's really comfortable and the management / staff remember us. They make everything easy for us, which we appreciate.

We had the master suite with ocean view and private rooftop pool. The room was stunning, great view, very spacious and fantastic dressing room.

The tip policy was very uncomfortable, every time we received a bill (including complimentary breakfast) we were asked for a tip and the service was not particularly friendly or welcoming. The bed was not very comfortable, the bathroom had an unpleasant smell for the whole duration of the stay. It was super unclear what was included in the breakfast as they dont have physical menus and for the price we paid, i would have expected a choice of breakfast items and not the bare minimum. There was a lot of noise from the hotel next door, which is about 1-2 meters from the master suite(bare in mind this is the quiet end of Tulum so ypu expect it to be a little quiter than the main section), very early on our second day we were awoken by shouting and whooping on the rooftop, and in the evening till very late there was a party. Im all for fun a d this wouldn't usually bother me, but it was very very noisy for our room, there was no mention on the event at check in to pre-warn us and I didnt receive a response from the front desk when I enquired what time the party would be going on until. It really didn't feel like it was worth US$1,512.08 for 2 nights unfortunately.