BE Destination Tulum

I stayed in this hotel for 7 days. The room and setting were good and the customer service was excellent, they always answered my questions and helped me when I needed it, room service always answered right away and the food was in my room in minutes. They assisted with every question about recommendations and hotel amenities. There’s a couple things that I would like to highlight, a hold of $150 for each day of your stay is made on your card which was not disclosed anywhere before we arrived. All the snacks/ drinks in the room are kind of pricey and not included in your stay which is kind of crazy since the price of the stay is already high. We had plenty of raccoons visiting, the only issue is that they peed in the pool and were getting inside, we also found a bat, we took it out so it wouldn’t drawn. But I would not recommend getting a room with pool if your skin is sensitive. The water went out almost every day at certain point of the day and came back after a while. The light also went out a couple times during different days. Internet connection is not the best but not the worst. The hotel food is pricey and is not very good. The location is a little bit far from everything about 30 min from the main restaurant/ bar locations. But I do got to say that the room was always clean, they come clean your room twice a day and they are super friendly! The staff from the massage area are also super nice and sweet people and the massages were amazing. We had the best sleep.

GREat place

Paradise!

It’s a nice hotel with beautiful rooms, but I don’t think it should be rated as a 5-star property. They lacked some basic amenities that most hotels provide, such as slippers, and we had to ask for toothbrushes and toothpaste twice before receiving them. Except for Aylin, I didn’t find the other staff to be well-trained or particularly pleasant. They have two nice outdoor pools, but the water is so cold that you can’t get into them. The food was 8/10 — I enjoyed it. Overall, it’s okay, but I wouldn’t stay here again.