location was great. the hotel provided a great crib for our child.

hard to grab a taxi

Sequence feels cool and modern and a bit like the Ace or Standard Hotels. I enjoyed an excellent 12-night stay by myself in a twin-room. Staff were very helpful with all my needs, from check-in to holding items at the front desk. Room was large by Tokyo standards with expansive views and good blackout curtains (I'm glad I booked the twin, as basic single rooms are indeed very tiny from what I saw first-hand during cleaning). Beds are firm, as typical with Japan, but comfortable. Good amount of storage in cubbies and small closet. I thought the hotel would be noisier, as it caters to a younger crowd (think late 20s-early 40s), but my room was dead silent all 12 nights. The hotel was less crowded than usual, being winter, but I was still surprised at how quiet the place was. Bathroom was great. No tub, but shower has a nice sliding door to keep water contained and the rain shower head was terrific with excellent heat and water pressure. There's also an adjustable hand-held shower head too. Toilet, as expected, is a very nice bidet Toto. Cafe on the lobby floor is very cool and a nice place to work or take a meeting in the morning, though it does get busy by late morning and it's packed all afternoon. Also, if you purchase a reusable coffee cup (I think for about 500-600 yen, as it's 50% off for hotel guests), drip coffee is free for the rest of your stay with unlimited refills! Restaurant on the 5th floor was also quite good. Classy and tasty spot while still casual. No tea or coffee provided in the room, but a nice electric kettle was available upon request and I made good use of it during my stay. Mini fridge was useful too. No mini bar items - just use for cold storage. Location is very good. Under 10 minutes to Shibuya station on foot. Two FamilyMart locations very close as well for all your 24-hr konbini needs. So much good food close by. Overall, tons of good things to say about Sequence.

I really wish the room had a small desk. There's nowhere to work or eat except by sitting on the bed or the low cabinet by the window. There's a tiny side table you can use, but it's very small and not very practical. Also, I ended up using this side table as my nightstand. In retrospect, I could probably have asked the staff for a second small side table. Others have complained about the train sound, but honestly, after a night or two it didn't bother me at all. Also, the trains don't run all night in Tokyo. With a little white noise or earplugs, I couldn't hear it. I slept well here.

Great location, friendly and helpful staff, comfortable rooms, great beds, great views

Nothing

The room was just amazing. The view, the shower room, the bed, the layout. The view again!! It was incredible and the staff were all so friendly and helpful too.

That I couldn’t have stayed longer 😄

Easy check in and check out. Best location, so many awesome shops and restaurants at your door. Comfortable room too.

Nothing, loved it all

"This hotel is a bit pricey, but it boasts a fantastic location with city or park views. You can easily walk everywhere, and the highlight is the direct access from the hotel to a rooftop park. The rooms are spacious by Tokyo standards, yet lack a wardrobe, and the combined bathroom/toilet is rather small. Room cleaning service is provided every second day.

Smiles from the staff members

位置真的太讚了 質感也很不錯 尤其是大廳就是咖啡廳 真的很讚 而且房間都是高樓層 可以俯瞰澀谷

房間的衛浴蠻失望的 床旁邊就是馬桶的感覺很詭異

The location was great. The accommodations were comfortable and nice. We loved the little coffee shop by the lobby.

Checking in on the IPads was not the easiest.

La posizione

Camere troppo piccole e senza un armadio,pulizia da rivedere,moquette macchiata in entrambe le stanze nelle quali ho dormito,sporco sotto al lavabo e agli angoli della stanza, letti non particolarmente comodi, insonorizzazione delle stanze troppo scarsa per la posizione chiassosa nella quale si trova

장소가 좋았고 직원들이 친절했습니다

환기가 되지 않고 공기가 너무 안좋아 공기청정기가 시급하다고 느껴졌고 기차소라는 어쩔수 없지만 밤에 펍에서 들려오는 소리가 거슬렸습니다. 일본여행을 너무 좋아해서 많은 숙소들을 가보았지만 제가 다녀간 호텔중에서 청소상태가 최악이었습니다. 룸 곳곳에 먼지가 쌓여있고 앉아있었고 떠다니는 먼지도 너무 많아서 숨쉬고 먹는것이 부담스러울 정도였습니다.3인기준 방이 너무 작아서 캐리어 표는것도 힘들었고 샤워부스도 너무 작고 옷 갈아입는것 화장하는것도 힘들었습니다. 룸이 작은데 조명까지 약한것도 힘들었습니다. 제일 문제는 청소상태 삼인기준 너무 작은 공간에 비해 너무 높는 가격인거 같습니다. 힐링을 하고자 도쿄의 핫플이라는 당사의 호텔을 방문했지만 다시 도쿄를 방문한다면 다른 곳을 찾아보겠습니다. 숙소의 위치 직원의 친절 이쁜뷰가 다 인것 같습니다.

Room size is good for 2 person. Everything is clean.

Far from station

it's close to the station

the room's size is so small, i know that Japanese hotels are small compared to other countries, but i went to many hotels in Japan, and this was the smallest, the space of the room fits only 1 small suitcase (in front of the door), i had to put my other suitcase on the bed the bathroom is inside the room the train noise, it's very noisy in the morning. the digital check-in, it's good to go digital but this hotel's digital check-in process takes a lot of time it'd be better if there's an option for the normal check-in process.

Amazing location. Nice views of Tokyo

No luggage trolleys. Horrible pillows No concierge.

Good location in Shibuya to visit the Meiji shrine, Cat Street & Hamamatsu Street. Good range of restaurants in the district. Rooms were a good size. A 2:00pm check out time. Cafe located in reception area.

The area is noisy with frequent trains throughout the day (stopped later in the night) and traffic noise such as sirens from the nearby fire/ ambulance facility. A 5:00pm check in time.

the location was perfect

Lacking in amenities Rooms cleaned only every two days room would have been better with one double/ queen bed than 2 king singles, the bed was hard up against a wall

The size of the room was more than adequate for 1 person. The location was perfectly located between Shibuya and Omotesando (Cat Street).

There was a weird thing about Wifi. After leaving, I deleted the wifi ID, but my phone still tried to connect to their wifi???

I really like the location and design of the hotel. Also, the room is very clean and modern. It's on the smaller side though.

The staff is not very helpful. They are unable to help you, even with simple stuff like calling a cab or help you with restaurants bookings.

Location and the view from the room was amazing. The staff is helpful when you ask for something but overall pretty indifferent. Their English is adequate. The pillows are awful. The bed is pretty hard, but I heard it’s often the case in Japan. Though I am staying the gate hotel in Kyoto right now and the beds are fabulous. We loved the breakfast. The bar on 18th floor is small bit pretty awesome. I would definitely recommend to my friends. We did get a large twin room and it was as pretty tight. Pack light!!

The pillow was awful and the bed was hard. I travel with my own in a compression sleeve, I wouldn’t have been ble to sleep. Room cleaning is every 2 days which is ok, except make sure to confirm with front desk, otherwise they won’t. It’s confusing.

Im Zimmer war es unfassbar laut. Selbst im 15. Stock hörte es sich so an, als läge man mit offenem Fenster an der Straße. Isolierung nicht vorhanden. Außerdem verweigert die Unterkunft die Ausstellung einer Rechnung. Als Geschäftsreisender dringend meiden!

very nice coffee shop with drinks and a good offering of small snacks

that the rooms are cleaned and towels changed only every 2nd day not much space for two big suitcases in the room

Everything. The room and the location were exceptional. The size of the room for Tokyo - outstanding. Great place for a drink and amazing shops close by.

Very comfortable room.

Nothing

渋谷に表参道や原宿 とても立地条件が最高です

ランドリーが洗濯と乾燥が出来るタイプでしたが何度行っても使用中や入ったままで困ってしまいました

フロントスタッフの対応がとても親切でした。 朝食はとても美味しかったのです。 窓からの眺めが最高でした。

客室のカーペットやテーブルに少し埃が目につきました。朝食レストランのソファ座席の汚れが気になりました。

ロケーションがとても良かった

電車の音がけっこう聞こえた

posizione

stanze microscopiche

super modern and had awesome gaming consoles in the lobby, staff so friendly and helpful

a bit expensive but for the location very worth it

Beautiful hotel interior great location

Rooms are tiny. No space for luggage at all. Very small room for what you pay. Level 5 restaurant doesn’t open until 5pm. Rooms were not made up every day.

The view from our room of the city was amazing. The room was also very spacious for Japan.

We weren’t able to check in until 5pm but arrived in Tokyo at 2pm. We left our bags with the hotel. When we returned to check in, our bags weren’t brought up to rooms, not that I’m lazy but other hotels did this for us. Self service check in was good because it was contact free but it did take abit of time to do… We were on the 12th floor but right next to train line beneath us. The noise was constant and loud. Kettle in the room but no coffee making/tea/sugar sachets etc. No umbrellas were offered when leaving the hotel for the day when it was raining. Every other stay we had, offered umbrellas to borrow by the door.

Location was good

Staff not helpful ,, we asked for an iron for several time and every time they asked me to go down and take it .. and I asked for luggage transfer and they said it is not possible a day before check out and it should be two days prior to check out because there is “policy” but I found out later that there is no such thing and I stayed in two different hotels later and they all transferred my luggage in the day of checking out

Great view from room, really cozy and great location!

My fridge was locked, plus bathroom was very open. Was fine for me as I was just 1 person but odd set up.