Relais Country House

Ho apprezzato particolarmente la pulizia e la professionalità del personale. La colazione inclusa era ben variegata e adatta a tutti i gusti La posizione è ottima per visitare il parco archeologico

Nulla da rilevare

It was very close to visiting the Pompéi archeological sites. Restaurant on site which was also nice for dinner. Everything was clean and the staff were friendly.

All was good.

Excellent location to commute between cities by train. LINA and her staff attention exceeded our expectations.There sense of customer service was among the best experienced during this trip very friendly and courteous. Facilities exceptionally spotless clean! Excellent breakfast and Nona’s dinner superb! A plus is the parking facility and walking distance to Pompei ruins! I definitely will return here. Strongly recommended

The location was good for walking to Pompei amphitheater for a concert and a walking tour / scavi train station the following day. It is in a strange area in that you are walking along busy roads etc, but did not feel unsafe. Have to say comfortable bed as well and the AC worked well. Liked the garden area out the front of the building.

So we had a problem Saturday night. The concert overrun and by the time we left the concert and walked back to the hotel it was around midnight, tired etc wanting our bed. Only issue was the key fob did not work which open the metal gates;We walked to all 3 entrances multiple times; tried the fob again and again…nothing. By now my wife and I honestly eyeing up the street floor to sleep on. Not good, multiple phone calls and nothing. It was only when finally trying one of the keys in a lock one of the gate doors within the gate, that it pushed aside and opened that we got in, the door looked to have been left slightly ajar. We have tried locks many times. There is no 24hr help and my wife was pretty upset. Paul the receptionist did eventually ping on WhatsApp around 0045 by which time we had got in but to say it was stressful was an understatement. The following morning we had no real apology. I suggested that fobs should maybe be tested every-time someone new stays to make sure batteries remain topped up and also explain there is a key override ; something that importantly was omitted from our instructions. One of those things granted but at 0030 at night, not being able to get into the hotel you’ve pre-paid for and no apology from the owner the following day is a little jarring. Hopefully lessons are learnt moving forward.