The staff is super good. Very professional and always there to pamper you.

I personally did not like the pillows and the fact it’s by the river. Noises are intense there even during the night. However, in Manhattan noises are an issue even downtown.

Excellent for events and all things business. Ample and beautiful space to meet, lunch and lounge. 2min walk to the heliport makes the location easily accessible from any NYC airport.

The location might be a bit disadvantageous for travelers visiting NYC for sightseeing. Heliport and ferry traffic can cause a bit of noice.

This is without a doubt a very luxurious hotel! We booked it because of the incredible view on the Hudson river together (both room & restaurant). This absolutely met our (high) expectations. The restaurant was one of the best we experienced in NY. Also the room and all other aspects of the hotel werer very luxurious so what's not to like? That being said, it might not be the best choice if you are solelely for tourist purposes as the hotel is more targetted at a business clientel and a networking location in NY.

We were surprised to learn that the reception/concierge does not order cabs ... instead they advice you to use a service like Lyft (which we did :)). You can hire a private driver who will assist you personally while driving around NY. Not the best option for our plans however. What is nice is that taxis can drive up to the lobby while covered from the rain and wind; again pure luxury ... :)

Restaurant staff was very polite

Hotel / reception staff was extremely rude on several occasions to me and my girlfriend. They need to get their attitude under control with hotel guests. I observed this not only for ourselves but also with other hotel guests and several arguments between them and reception staff

Outstanding quality of breakfast, excellent staff - calm, beautiful, stylish location with River View.

I live in the city, but I felt like I went away to an exclusive resort.

That time went by so quickly.

style, atmosphere, restaurant, bar

room - view to city is really bad as mainly dirty roof is what you see

Style; location; restaurant and bar are beautiful and spacious; food and drinks quality

taking a room with the water view means you will need to wear ear plugs in order to sleep.