Excellent room, facilities and restaurants. Staff very attentive.

Virtually nothing

Lovely established resort with stunning views, stunning pools and excellent location to explore Funchal.

A truly memorable experience. A five star hotel in every way. Great room, terrific staff, wonderful views, top quality food. Outstanding.

Nothing could have been better.

Excellent choice and excellent service in a lovely setting, inside and out.

Nothing….

The location was absolutely gorgeous. The common areas including terraces, pool and seaside were extremely well kept and decorated. The hotel hosts group bookings, and yet didn’t feel crowded. The rooms are tidied up multiple times a day and kept always very clean. The tennis court was well kept. We highly appreciated the thoughtfulness of the staff in noticing I was there for my birthday and sending a celebration gift.

The close-and-lock doors make a dreadful noise on the hallway, which is not up to 5 star standard. Breakfast coffee was well below peer rated hotels, only serving essentially vending machine coffee. The photos for the type of rooms on booking are innacurate - side sea rooms are not as well lit and do not have the scenic ceiling to floor windows.

open plan lots of different areas to spend time.

nothing

Breakfast you had a varied choice. The facilities were really good especially the pools. Staff were all so friendly and always helpful. Location was good for getting out and about. We had the garden view and it was nice waking up to the birds singing.

The fact we had to leave and come home.

The Porto Bay is a beautiful hotel in a great location. The views of the ocean are amazing. The restaurants are excellent and service is great. I didnt like that a king bed is really two beds together and that can be uncomfortable. The staff was extremely friendly and we took couple of the tours to visit Madeira. The island is primarily a nature island for hiking and breathtaking views. The island is extremely safe, well organized, excellent food. We had dinner at the michelin restaurant of the hotel and it was ok compared to other Michelin restaurants. It was a bit slow, the experience can be better. Overall, other michelin in Portugal are better overall experience.

excellent service, great views, amazing rooms, spa and pools are great.

Splendid views , great pool area, quiet , restful.

Everything was just fine but more suitable for relaxation then fun. Thought the pool bar area closed too earky.

Amazing location amazig facilities amazing staff. Very good cosmetic treatment at the SPA

Espresso at main breakfast room should be upgrade . But we had nespresso machine in the room so we drink coffee in the room before breakfast 😉

mattress not comfortable. too soft

The rooms were top class as were the facilities

The price of drinks at the hotel were extremely high and with so many other places close by we found ourselves going elsewhere.

I didn’t have the breakfast I was out each day

Excellent choice with no complaints. Staff were so very helpful - excellent all round.

We loved every thing!

beautiful hotel in a lovely position by the sea, staff very friendly, really good quality breakfast with plenty of choices and good service you wouldn’t use this hotel if you were expecting entertainment in the evening other than light music during cocktail hour or a violin etc, no dancing.

bathroom comfortable but the style a little old fashioned on checking out we felt uncomfortable when we were asked if we wanted to leave any tips for staff, this should be given discreetly to individual members of staff as we did

The location is fantastic, the room was very clean and well maintained, the staff was dedicated, friendly and efficient. The bed was one of the most comfortable beds that have slept in so far. Exceptional hospitality and very delicious food. Will gladly return!