Layla Tulum - Adults Only

The best thing about this hotel was it’s staff, they were the nicest, friendliest and most accommodating people. The property itself is very nice as well and we loved the rooftop pool and the cocktail bar.

Charming hotel, very comfortable, and wonderful breakfast. Great courtesy of the staff (especially Catalina)

Staff

I booked this hotel expecting something fairly fancy, as that’s how it advertises itself. The rooftop pool is genuinely beautiful, and the overall design of the hotel is nice. There are three breakfast options and all of them were tasty. The staff was kind in my experience, and when I asked for an insect spray, they lent me one without any problems.

The room itself was very basic and honestly felt more like a hostel room, apart from the nice tiles in the bathroom. With two people and two suitcases, it’s difficult to have both open at the same time because the room is quite small. Also, the floor hadn't been cleaned well. My biggest issue was finding a huge cockroach in the hallway near my room on the first night. While this isn’t unusual in Tulum because of the tropical climate, the hotel’s half-open layout makes it very easy for insects to enter. There is also a noticeable gap under the room doors that would easily allow cockroaches inside. Luckily, I didn’t see any in my room, probably thanks to the spray. What also bothered me a lot was the €170 deposit they charged at check-in “in case we break anything” (I didn't know they would). They did return the money a few days after we checked out, but I was nervous the whole time, afraid of breaking something by accident. I also read comments from people saying they were charged for dirty towels. They offered me a very expensive transfer from Cancún Airport twice (€200 for two people), even though similar transfers are available online for half the price. In the end, we took the bus. The hotel also rents bikes for €15 per day, while a nearby rental offers them for about half that price. Finally, I didn’t like finding a “tips are appreciated” envelope in the room. For a supposedly fancy, adults-only boutique hotel, this felt out of place. I wouldn’t stay here again.