The property was well maintained and centrally located.

It is completely unreasonable to expect clients to collect keys from a different location in order to access a property they have already paid for. The keys should be available at the property. Having to travel to another location to collect the keys creates unnecessary inconvenience and hassle for the client. This arrangement is unprofessional and should be addressed to ensure that future guests have a smooth and straightforward check-in experience.

It was a very good apartment with all things you need and enough place for four people. Two bedrooms and two baths and not so far from overground and underground station. Also, some restaurants and supermarkets are in the near.

Only some small things which I have reported and think it will be fixed in next days

Close to tube station. Spacious and clean apartment.

The location was good. Central to stations and bus stops.

Picking up the keys from a different location before heading to the apartment was an inconvenience coming from the airport with baggage and a hired car. This process needs to be improved. We expected the rooms to look like the pictures advertised in booking however it was very different. When asked, staff replied with, Booking.com uses pictures from all their other apartments together for marketing purposes! Wasn't happy with that. Cleaning could also be better as floors didn't feel clean, under the beds had a think layer of dust.. There was also a used towel left in the closet, which wasn't cleared. So, the cleanliness and cleaning process overall is questionable. Blinds were falling off and made it difficult for us to draw them open, as this must be done before the balcony doors can be opened in the rooms or you rick damaging the blinds further.