The staff was most helpful. The sports bar restaurant food was excellent

展示会場に隣接していること。

室内の動線。デザイン重視で使いづらい。

Thankfully my stay was only for one night. The front desk had a luggage check service. The TV and thermostat were easy to use.

Staff didn't say early check-in would negate room service. Room service never visited the room before or during my stay. I never had clean towels, water cups, or hand soap. The shower and toilet had frosted glass doors. The sink couldn't hold water and prevented filling standard water bottles; Access to water is top-priority when food poisoning occurs during travel. Fridge was too weak to chill food or beverages. The itemized receipt had unspecified additional fees and duplicate items.

Large modern hotel multiple bars and restaurants. There's bars nearby in the area too. Amazing attentive staff. Clean spacious rooms.

The hotel itself was great I personally just didn't like the location I thought it was annoying having to Uber/drive 15+ mins to every place like downtown, backbay, beacon hill, south end, Cambridge

The facilities were amazing. Great coffee shoo and the restaurant in the hotel, Coquette, was lovely. Staff here also very nice. On site spa, which was lovely. Had a pedicure. Rooms were big and very comfortable.

Visited the spa for a pedicure, which was amazing. Paid for service, left the spa, and about 30 minutes later my card was charged again, while I wasn’t present, for an extra $60. To be charged without notice or explanation is absolutely unheard of in the UK. As a guest staying in the hotel, I would expect a call to the room or even to my mobile phone to let me know what the charge was for. I also felt that the service charge I had to pay was excessive and I didn’t like that it was assumed either. 20% on top a service I’m already paying for is a lot of money. I’d rather have given a $20 tip to the lady who did the pedicure. The rooms were amazing, but I think there needs to be some consideration for bathroom doors. Our overall bathroom door would not stay shut (we had to use a tube of body cream to keep it so) and despite reporting it, no one came to fix it. I also found it odd that there was no door to separate the toilet area to the bathroom. On the 2nd January, the day we were leaving, we wanted to eat in the sports bar. We were disappointed to find that it was closed and would be until the Saturday. There were no notices anywhere to say it was closed and this meant that the only option for us to eat in the hotel was room service. I think for a hotel that size, it’s pretty poor.

Great location, love the restaurants inside the hotel.

Djdbfbfn

Liveliness

N/A

Nothing I didn’t get to stay because my friend wasn’t feeling well from her blood transfusion and I called the hotel to let them know I’m canceling and I called booking.com but the hotel haven’t gotten back to me about whether I could get a credit or not. I’m a union carpenter that’s actually staying there 12/8 for my annual delegates meeting.

I didn’t like that I’m getting the run around. No one has let me know yet if I can get a credit because of the circumstances. I’m planning on staying there but just at later date.

Everything

Nothing

Did not eat breakfast at the hotel

Sehr gutes Hotel mit breitem Angebot.

Wie sonst üblich keine Kaffeemaschine auf dem Zimmer. Hohe Zimmerpreise, leider üblich für Boston.

Very beautiful new hotel. Staff was very friendly, and it was in a great location.

The rooms were tiny, and the bathroom was basically part of the bedroom. Weirdest layout ever. Toilet was almost part of shower, which all almost right next to the bed.

Location and facilities

A little pricey - we may have got a better rate by booking earlier

Great location

No umbrella’s poolside

Nothing in particular

Confusing

Quick check-in, friendly staff, valet parking

Breakfast not what I expected

Nice comfortable beds and pillows

We were supposed to have breakfast included but it was only up to a certain amount which we were not told until at the hotel . Menu breakfast is good but its very expensive ( 7 dollars for a bagel)

The location

Our room was very small

Location for conferences

Unpleasant hotel, noisy rooms, totally overpriced, would certainly not come back.

The check in was super quick. The bed was comfortable and the hotel was clean

The room was tiny! The bathroom was hard to use since it’s a tiny room. The sink kept over flowing. I read the description as in room coffee maker which was not the case. The coffee maker was in the common area and didn’t have any milk. The hot water was not hot

We did not have the breakfast.

Pool bar didn’t open until 7:00pm

The property was in a great location, close to transportation and the room was beautiful. We originally booked a room that was in the art section of the hotel but we realized pretty quickly that while it was clean and modern, it was too small for two people in our opinion. The hotel staff was extremely responsive and moved mountains to ensure we enjoyed our visit. The gym is the best I’ve seen at a hotel and the restaurants within the building have excellent food. I truly have to say that If you are planning a trip to Boston, there is no other location worth staying at. In a time where customer service is thought to be dead, here is this gem at the seaport providing world class hospitality. So glad we selected Omni and we look forward to a return visit.

Nothing to report here. Any and all issues were quickly and thoroughly resolved by the staff.