La Passion Hanoi Hotel & Spa

Location was amazing. The staff were so helpful.

Wish breakfast had been bigger, it’s quite a small spread but very tasty

Location great

Breakfast was good but not great-staff eating and on social media while working not a good look

Breakfast was great! The staff were great! Everything was perfect! To top it off, the staff got takeaway boxes of food for us to eat when we left for the airport. That is such a lovely gesture that we cannot imagine staying anywhere else in Hanoi.

Nothing.

I am torn about this hotel. The first night we stayed in a room on the lower floors, which had a window but only facing an emergency exit. This didn’t allow much sunlight to enter the room, and we felt quite claustrophobic. We requested another room for the second night and were given one easily. It was on an upper floor and much better. The way the staff handled our request was great.

I had a rather unpleasant experience at breakfast. The music was pop music, too loud, and often interrupted or changed abruptly. The staff were talking to each other quite loudly as well, which is fine to a certain extent, but it added to the overall noise. After we finished eating, our plates were taken away rather aggressively, and our cutlery was removed even though we were not done with our drinks yet. The breakfast options were okay, but arriving later meant that some items, like the potatoes, looked less fresh. The à-la-carte egg dishes were unseasoned and did not taste very good. The coffee cups were tiny and the options overall not very impressive. On the second day, breakfast was better, and I enjoyed the instant noodle stir-fry and freshly cooked broccoli. The yogurt, however, was only served in tiny containers and had an odd consistency. I am not usually hard to satisfy when it comes to breakfast, but this definitely needs some improvements.