Silk Flower Hotel & Spa

Fiona was great at the front desk-very friendly and helpful and really cares about guests and their stay. The other staff were friendly too and Kevin was helpful arranging our transfer to and from.the airport as our stay was short in Hanoi. The beds are big and quite comfortable and breakfast was adequate. The lift was helpful and whilst the location was pedestrianised,it was very central to the Old Quarter and Hoan Kiem Lake etc

The bathroom is dated and although a good size,it could do with a renovation and more suitable shower. It was a shower over bath with a fixed direction of water-horizontal! Whilst we had to ask for a 4th towel (as there were only 3 provided and no hand towel),the gentleman on the front desk was very quick to rectify.

Staff were very helpful and on point. Fiona in particular was super attentive and gave great recommendations

The room had some humidity, mostly due to it facing an alley, but with the AC on, it was barely noticeable

Hotel un po’ datato in posizione centrale e comoda da girare. Staff molto gentile e disponibile. Prezzo super economico. Situato in una via super “local” con mercato del cibo.

La nostra camera non era esattamente come da foto… o meglio la zona notte si: letti comodi e comunque pulito in generale. Il bagno però lasciava molto a desiderare. Abbiamo anche trovato 2 mini blatte che uscivano dagli scarichi. Anche la colazione è stata un po’ una delusione: la stanza non dà l’impressione di essere pulita così come piatti, bicchieri e forchette. Sedie di tessuto sporchissime. Poca scelta e varietà. Ultima nota: i taxi non riescono ad entrare nella vietta perché molto stretta e pedonale, calcolate piccolissimo tratto da fare a piedi (2/3 min).

Not well cleaned, old fourniture