W Rome

Efficient close to airport

Checkin takes long

Central location and great for walking to most of the sights in central Rome

Room was smaller than anticipated

The staff and facilities

The balcony looked a lot bigger on website and unfortunately I didn’t use it because it was very noticeable if you were out there if people were dining downstairs so the next time I stay, I wouldn’t pay the extra to have a Balcony room

Location was excellent and room size was good. Gym facilities were excellent.

The AC was not working properly in our room, switching to 17 degrees cold on full blast on its own in various times of the day, resulting in our room rarely being warm. The hotel team did not try hard enough to fix the issue as I was being polite about it. I am sure if I was being rude and calling reception every 5 minutes it would have been fixed instantly. Sometimes it's good to reward politeness too, not just rudeness. As a gesture of goodwill they paid €55 for the airport taxi but considering our room was more than €4k I don't think that was enough. The room service was inconsistent, I ordered a ceasar salad three days in a row and each day it was different and the quality kept deteriorating.