The Postcard Hideaway, Netravali Wildlife Sanctuary, South Goa

Friendly staff , clean

Nil

Tranquil Outstanding service

Activities

The property followed a sustainable model for their kitchen which is admirable. The breakfast menu was carefully curated by the chef by sourcing local ingredients which is admirable. There was no elaborate buffet but a a-la-carte menu to choose from offering a wide variety. All the food items were freshly prepared on order. The portion size was perfect with rarely any scope for wastage.

If I have to make one suggestion, I would only ask the management to look at the drainage system in the bathroom. There was a bit of water logging.

The staff were extremely polite and helpful, and the guest cottages were maintained to a high standard. The location surrounded by nature and monkeys creates a very relaxing escape from the busier parts of India. It is a great place to truly unwind. The SPA services were excellent – the massage was very professional, with great attention to detail and a beautiful, calming environment. We were forced to shorten our stay by one day and, although the reservation was non-refundable, the hotel manager tried to find some way to compensate us, which we appreciated. However, in the end, we did not receive any actual compensation, even for the missed breakfast.

Despite the beautiful surroundings, our stay left a bitter impression. Every service, restaurant meal, or additional activity comes at an extra cost, with prices being roughly 3–4 times higher than expected. It created a feeling that, despite paying a high price for the room, we were constantly being pushed to spend more money and felt more like walking wallets rather than guests of a luxury hotel. It also felt like part of the hotel chain’s general policy – for example, even in the restaurant, waiters would immediately suggest sparkling water, which is significantly more expensive. It gave the impression that the definition of luxury at this hotel is charging guests for everything possible. Additionally, the pool lounge was unavailable for an entire day without any compensation from the hotel. Similarly, after shortening our stay, no meaningful gesture or convenience was offered.