The Restoration Asheville

Great hotel lovely location and great staff

The location is good in terms of centrality to shops, restaurants and cultural activities.The room was tastefully designed as is the commons area of the lobby / lounge and restaurant. The floor plan and furnishings are well organized. I love the fact that a clothing steamer is in the room (best way to de-wrinkle clothing). The slippers and bathrobe are also appreciated. On the first morning (but not thereafter) a basket of fruit , cheese and pastry is left outside the door. Nice touch! The vanity desk is very useful and attractive, and the "ring" lighting is quite flattering. There is also a full size mirror which is very useful, and a decent about of space for clothes and luggage. The bed and the pillows are very comfortable and feel cloud-like. The shower has decent water pressure and the bathroom is well equipped (except for the poor amount of hooks). The valet parking set up is very convenient and the valet staff as well as the front desk staff are excellent. I also had an excellent experience with the concierge (Kaitlyn) whose assistance more than made up for any glitches of the overall hotel experience.

Precisely because it is so central better soundproofing should be provided so that one doesn't have to hear the street noise so clearly from the room. The walls are also fairly thin so if you happen to have a neighbor (as I did) who doesn't understand how to speak in a normal volume voice or how to avoid constantly banging up against the shared wall, you will suffer as a result. The bathroom only had one hook (on which the bathrobe was hung) so there are no handy places to hang your towel or clothes when showering. Odd. The outlet at the vanity desk is so close to the desk top that you can not plug in certain kinds of electronics (like my Dyson hair straightener) because the plug is too bulky and runs up against the desk top. These details should be more thoughtfully designed -- just an inch more of height above the desk surface would have made all the difference. The television remote control is probably the cheapest one on the market, which is surprising for a "nicer" hotel. The buttons stick or are otherwise non-responsive. It takes forever to bring up the guide, change a channel, adjust the volume -- these things should not be so time consuming, and with a better remote control they wouldn't be. The coffee pot is not so easy to do correctly even though there are instructions provided. It would be nice to have an espresso making option or at least speedier coffee room service. This is minor, but the door sign indicating that you want room service or want to be left alone is all monochromatic brown in color, so it can not be easily read from a distance. I am not sure if that is related to the fact that someone knocked on our door despite the fact that we had the do not disturb option faced outward, but from a design perspective, it doesn't make sense for these signs to be so hard to read from any distance (we had to hold it up to our face to make sure we understood which side was which).

Spacious and clean room with great location in the city. A lot of great food and shops within walking distance. The art and books were my favorite decorative touch. The entire staff was super polite and accommodating, they gave great recommendations for places to eat/things to do. The morning breakfast delivery every morning was nice.

The thermostat in the room was pretty outdated/difficult to work for such a nice hotel.

This is akin to a large boutique hotel! I travel quite often but found that there were many extra special details that made it comfortable and welcoming. The choice of dining venues is excellent.

Sending a little breakfast basket is a cute idea but skip the cold egg fritata thing and replace it with a fluffy biscuit or muffin.