Ensoinn Hotel

Amplio, bien conservado, ideal para estar tranquilo.

El agua de la piscina principal un poco turbia el primer dia, pero luego mejoro.

Le calme, la nourriture, le personnel, l’établissement, la propreté, l’emplacement

The hotel is located in the tranquil part of the village. I really enjoyed with this silence especially in the night. Swimming pool and the sitting area around the pool are quite nice. But the best part of the facility is the restaurant serving delicious food which is surrounded by an another pool. Staff in the restaurant is friendly and service is fast. In general I like the facility.

I booked two rooms; one with double bed and another one with two single beds. However, when we arrived, we realized that both rooms had one double bed each. We asked to change one of the room with two single beds but it eas not available although the option has been provided me while I was booking. The staff in reception was not experienced, the manager I talked over the phone promised me to solve the problem. Although the solution offered was not ideal (they put a portable bed in one of the room), we accepted since we were tired and it was quite late to find another place. I asked several times to meet the manager in person but he preferred to communicate via phone. I believe that we were just worthless customer for them staying in an economic room with discount (I got a discount due to being a genious member of booking.com) In fact, my intention to meet the manager in person was to thank them for their effort to solve the problem even if it was not an ideal solution but also to advice them to check the information in booking.com about their hotel and review the notification system between booking.com and the hotel. If there were no option in booking.com for a double room with two single beds for the dates we stayed, this hotel wouldn’t have been even an option for us. Customer relationship is one of the most essential part of managing such places, I hope they will improve themselves on that. Rooms: I don’t know how the condition of other rooms or bungalows are but economic rooms need a good maintenance, especially in the bathrooms.

Nice pool

Expensive restaurant, very limited options for vegetarian food