Hotel Matriz

Perfect location, very clean and fresh and staff are very helpful & friendly

Room is small but well appointed. We have stayed previously. Staff was very helpful and friendly.

The corridor carpets are spotted and old. I think this really brings down the overall aesthetic of the hotel.

The location was wonderful. The room was super basic and very clean (cheap IKEA type furniture) and the bed was comfy - not so much the pillow. It was on a quiet small street but well located to walk everywhere to go explore Ponta Delgada. The staff at the front desk was absolutely wonderful - especially Maria and Rose (I forgot how to spell her Portuguese version of her name). A decent "continental" breakfast was available including an assortment of rolls, small croissants, jam, yoghurt, fruit, cheese and some cold cuts. They also offered free underground parking on the 3rd lower level with direct elevator access to all the floors - do make sure you have a small car since the entry and drive down into the parking garage is extremely narrow and tight.

The dining area for breakfast was very underwhelming - no atmosphere - felt very "cold" and sterile - floor has areas where it was duct taped and was in need of of TLC. No freshly brewed coffee - only one of those multi purpose machines

Good location

Bedroom was very tired looking. Shower was very small. Breakfast was par.