Staff friendliness and food

Everything good. Quick response from front desk. Comfortable rooms with a great view. Slow kitchen but otherwise fabulous

Horrible hotel. Even though it was a pre-paid booking on my end, hotel staff insisted that it could not charge the virtual credit card that hotels.com provided. I was harassed multiple times, and was asked to contact hotels.com customer service from my end. Even after the misunderstanding was resolved, the hotel manager showed no sign of apology. I had stayed at this hotel multiple times in the past, but it seems that the new management of this hotel has no interest in customer service. I cannot recommend this hotel through this website or any agent, since the staff here do not have the capacity to process bookings through agents.

By the beach makes it feels so relaxed , friendly staff and clean also

The room was nice and the pool and gym good. But what was very disappointing was that there was no warning that the restaurant was closed for renovations and there was no way for guests to get food - even room service - at the hotel. The instruction was to go to The Crown Hotel a kilometre away and eat there. That is not so easy at night in Port Moresby for security-conscious guests without transport. It was a surprise to me that a hotel charging premium rates made no provision for even a limited room-service menu when the restaurant was closed.

Wifi was slow. Had to go buy premium fast data bundle still my zoom meeting freezed a lot. Toilet was fixed during my stay and wasn't able to use the toilet for 4 hours was frustrating.

Wifi was slow. Had to go buy premium fast data bundle still my zoom meeting freezed a lot. Toilet was fixed during my stay and wasn't able to use the toilet for 4 hours was frustrating.

Clean and good value...... nice easy access to everything

It was a very convenient place to say for my purposes - which were to catch up with places and friends in Moresby after many years of not having been here. Unfortunely the authorities have wrecked the formerly attractive Ela Beach (not a fault the hotel of course).

web info does not match reality. "Deluxe" room is very basic, view was not of beach but of a roof and wall a few feet from a window so dirty at first I thought it was opaque glass. Carpet sticky and chair cushion stained. Complimentary move (after 3 requests for a different room) was to a "suite" which was a big bedroom, not a bedroom and additional room commonly understood as meaning a suite. Towels were sticky, maybe not fully rinsed? Nice balcony once I covered the vert wet cushion on the balcony furniture. Beach view is next to main road and noisy if on balcony. Restaurant ok.

web info does not match reality. Deluxe room is very basic, view was not of beach but of a roof and wall a few feet from a window so dirty at first I thought it was opaque glass. Carpet sticky and chair cushion stained. Complimentary move (after 3 requests for a different room) was to a suite which was a big bedroom, not a bedroom and additional room commonly understood as meaning a suite. Towels were sticky, maybe not fully rinsed? Nice balcony once I covered the vert wet cushion on the balcony furniture. Beach view is next to main road and noisy if on balcony. Restaurant ok.

Excellent service from hotel staff and food from restaurant . Beach front is just 50m walk from hotel

Very comfortable and convenient hotel to base yourself from for business. Close to city centre without being in it. Beautiful outlook.

Very comfortable and convenient hotel to base yourself from for business. Close to city centre without being in it. Beautiful outlook.

Hotel and staff are great.Worth staying.Sea view makes it even more eye catching and satisfying.

The room I got on expedia is not the one in the picture its actually a smaller one hidden at the back away from the view. The room service is terrible.

I have stayed here many times before and the recent renovations have certainly added a bit more life to the hotel. The catering side of the business. is brilliant

I have stayed here many times before and the recent renovations have certainly added a bit more life to the hotel. The catering side of the business. is brilliant

Business trip to Port Moresby. Hotel is convenient to the main down town area and across from the newly developed Ela Beach area.

Business trip to Port Moresby. Hotel is convenient to the main down town area and across from the newly developed Ela Beach area.

Good stay indeed. I really loved it. It was really nice to be there. Perharps the house keeping could be much more organized if the staff are made to have a checklist every time they clean. They often forget to do many important things.

Good stay indeed. I really loved it. It was really nice to be there. Perharps the house keeping could be much more organized if the staff are made to have a checklist every time they clean. They often forget to do many important things.

The service was poor, no towels delivered for two days, staff didn't care, paid for king bed got two double beds, paid for breakfast in deal didn't get had to pay. Took for ever to get meals but they were nice, overall never stay again.

The service was poor, no towels delivered for two days, staff didnt care, paid for king bed got two double beds, paid for breakfast in deal didnt get had to pay. Took for ever to get meals but they were nice, overall never stay again.

Second visit to Ela Beach was not as good as the first. The roadworks our the front made it difficult to get into the hotel. The lift wasn’t working either were the main bathroom lights in my room. Finally, the amount of mosquitos in my room was enough to put me off returning.

The management could not be nicer. Rooms are spotless and very comfortable. There are 2 pools and a good (not great) restaurant. there is a large road and parking area between the new beach and conference center. So it is not a beach hotel ..you see the sea but are not ON the beach. Far from airport. I was very happy with my stay thanks to the very sweet staff.

This place seems to have a large variance with the reviews, so I was a bit nervous booking the room. I came in very late (5 am) and the front desk was helpful and showed me to my room. The room was clean, large with a fridge, stove, sink, etc.) It was clean and the bed was comfortable. Air conditioning and the fans both worked and there were plenty of towels in the bathroom. Not the cheapest room, but PNG is expensive. I wanted to take a tour and Pamela at the from desk was a huge help. She personally contacted the place I wanted to go to. Some phone tag was involved, so nothing happened immediately. I left my room to be by the pool. When the arrangements were complete she actually went to look for me to let me know all of the information. I travel all of the time, and it is rare for this level of service. Next time I am in PNG, I will stay at Ela Beach Please note that the beach is closed with a large construction project

This place seems to have a large variance with the reviews, so I was a bit nervous booking the room. I came in very late (5 am) and the front desk was helpful and showed me to my room. The room was clean, large with a fridge, stove, sink, etc.) It was clean and the bed was comfortable. Air conditioning and the fans both worked and there were plenty of towels in the bathroom. Not the cheapest room, but PNG is expensive.I wanted to take a tour and Pamela at the from desk was a huge help. She personally contacted the place I wanted to go to. Some phone tag was involved, so nothing happened immediately. I left my room to be by the pool. When the arrangements were complete she actually went to look for me to let me know all of the information. I travel all of the time, and it is rare for this level of service. Next time I am in PNG, I will stay at Ela Beach Please note that the beach is closed with a large construction project

Excellent service. Early morning wake up call received on time for courtesy coach to airport at 4.00am.

Excellent service. Early morning wake up call received on time for courtesy coach to airport at 4.00am.

Hotel is overpriced when compared to other countries. However, it is among the cheapest in the city. Hotel staff needs to be trained. While the habit of chewing betel nut might be a cultural tradition, receiving the guests with red teeth is unpleasant. Twice I had problems with the hotel since they wanted to give me rooms in a cheaper category than the one I paid on Expedia. At the end, they were blaming Expedia for their mistake. In talking to front desk staff they were rude most of the time. Staff definitely needs improvement. Breakfast is not included, and it is expensive.

Hotel is overpriced when compared to other countries. However, it is among the cheapest in the city. Hotel staff needs to be trained. While the habit of chewing betel nut might be a cultural tradition, receiving the guests with red teeth is unpleasant. Twice I had problems with the hotel since they wanted to give me rooms in a cheaper category than the one I paid on Expedia. At the end, they were blaming Expedia for their mistake. In talking to front desk staff they were rude most of the time. Staff definitely needs improvement. Breakfast is not included, and it is expensive.