GreyFriars

excellent food and accomodation.

nothing.

Beautiful hotel, perfectly located in the town so very convenient for the shops. We booked a junior suite which was absolutely huge and had dinner in the restaurant in the evening which was superb. Special mention for Henry who was incredibly attentive and super efficient whilst serving in the bar and on dinner service - he’s a real asset to the hotel with his very cheery outlook!

Pretty much everything was perfect. Slightly slow service at breakfast but we were in no rush!

Everything was perfect! We stayed for my husband’s birthday and they gave us a free upgrade. The suites are stunning! Location is perfect, everything is a walking distance.

Nothing!

Location and the bedroom were excellent. Very comfortable bed and good facilities. Hotel is in great location very close to the Castle and High Street Very clean hotel

Breakfast service let the hotel down badly. Food was OK, although back bacon was way over cooked. Staff seemed to be more focused on having a chat together rather than serving customers, no visible management, staff were constantly walking back into the kitchen empty handed despite walking passed tables full of used plates and cups. While we were eating over half of the tables were left uncleared. There were customers arriving that had to wait standing in a door way as there were no clean tables. When we had finished our main plate, staff just ignored us and no plates were taken away, so we spent the whole of breakfast with dirty plates on our table and looking at other dirty tables. No information on where fresh fruit juice was, staff ignored customers asking for help, no interaction with the customers to ask how the food was, or whether we would have liked more coffee or tea (Coffee was cold). It has put us off returning to the hotel, which is a shame as the hotel itself is lovely.