I was disappointed when I first arrived. I have 4 bags and asked to have a luggage trolley so I could bring my things up to the room. After checking in and receiving my room key, I went to my room only to discover that my key did not work. when I tried to return to the desk to get a working key, I couldn't bring my luggage all the way to the desk because there were steps that I couldn't traverse with the trolley. When I did get to the desk, one of the gentlemen behind the desk appeared to be learning how to use the computer system, but as happens to us all when we are learning new things, it can be slower than usual service. That was not the issues, the issue was because of this delay, I had to return to the hallway to drag my bags back to the front desk over multiple stairs. I have a significant shoulder injury because of which I cannot lift over 10 pounds. As a person working in health care, I wonder how my patients in wheelchairs and with walkers could manage in your hotel. Lastly, I would like to say that I was concerned about the condition of the Keurig, the water reservoir was filthy, and there was no other way to get coffee. There wasn't any in the lobby. And the rug in the room was filthy also. How can this be acceptable to you, particularly as a place that families with small children come to, a place of beauty and incredible coastline where so many vacation? As a physician, my objective here is to alert you to the unmet needs of the disabled and the risk to children

Hotel is showing its age. 50 years.

We were stuck in stand still traffic which caused us to be unable to make our reservation. We tried the online agent to try moving our reservation to a closer hotel, and got stuck in a very frustrating and unhelpful loop. We called customer service which had so much background noise we could barely hear, just to be told too bad there is nothing we can do.

The pool was out of order and the bathroom smelled very musty and the toilet was running all night.

I paid way too much. Motel is old. Bathroom is very small and old. Long dark hallways. Terrible motel. I can’t believe what I paid for this room. Terrible

Its a great spot for a short retreat! easy to find and close to attractions and shopping. Place was under renovation but we got one of the newly renovated room. Maybe they will have the pool done by next year. Staff was helpful.

Needs updating

Location

Extremely dirty, non functioning amenities. Snelled of old urine, bathrooms were falling apart, one room had a tub full of dirty water and stained towels. DISGUSTING! We tried getting moved to 3 different rooms and even downgrading our bed size before finally leaving. Ruined our entire weekend getaway without the kids which happens once in a blue moon. We left within an hour of check in, contacted hotels.com, sat on the phone another hour and still habe had no response and our money was never refunded. We lost almost $400 on a stay we never had. Hotels.com did NOTHING to refund our money even though i habe exclusively used this booking site for years and travel often. NEVER AGAIN!hotels.com

Unhealthy, most of the outside of the room was sticky.

When I checked in, found out that the pool was closed, the bar was closed and the restaurant was only open for breakfast. The hand rails where so sticky that you could barely hold on to them. If I had known the condition of the hotel I would have booked somewhere else.

the location is nice but the hotel is dated and dreary looking. Staff is not friendly.. The hotel has different levels which made it difficult.. had to go up and down various steps with my luggage various times to reach my room.

The bar only open for weddings! The pool was closed

The room we got was not up to par, the carpet looked like there was blood stains on it, the bedding was dirty, the bathroom door wouldn’t open properly (so we kept getting stuck in the bathroom) the toilet flushed up so it always sprayed the toilet seat, and the pool was closed no one had mentioned that when we checked in. The staff was good about changing our room, but when we got in it there was no toilet paper, no trash bins, no towels, all the soaps were just about empty but the staff worked hard to make sure we had everything we needed (kutos to the staff) I don’t know if I’d stay there again, I get it stuff happens, but the amount of money people pay to stay and have to deal with that and not even an offer of a partial refund, even 50.00 off, come on!!

Very disappointed that the pool was closed as well as the restaurant. We were not informed of this initially. The rooms are great.

Never stay there again

My friend and I stayed here one night. We were disappointed that the pool was under renovation. Everything was very clean except the tv remote. I spent 10 minutes cleaning it before I would even use it. Everything else was perfect. And I am picky. Did not find one hair or anything bad about the room. Employees were plesant.

This was a decent property for the price we paid. Really no complaints. Guests were noisy, though.

Pool out commission( no notice), mold in room,staff claimed “ not aware” sink slow drain

Only smell bad inside door

Conveniently located. Room was not clean on arrival. Room does not have a fan. Very old and door did not even have the safety lock; It was brocken.

Quite and clean

It was pretty pricey and while it was clean as could be, the hotel seems old, outdated and not as overall clean as I would expect for the price.

Not well Took 20-30 mins to check in. No one was at the desk. Ants in the room, no shower gel,asked to be on lower level was placed on 3rd floor, fire alarms going off 1-3 am Trash in hallways

Room was kind of dirty. Bathroom smelled moldy and the tub didn’t drain well so we showered is about 6 inches of water.

This property is clean but a bit dated. It advertised a pool but when we got there we found out the pool was closed for maintenance which was very disappointing.

I am a firefighter and had to attend training in the Falmouth area. I decided to take advantage and bring along my wife. I looked for a place that had a pool and a nice outdoor area and a place to have dinner and a drink. I booked this holiday Inn for the reasons it offered on their website. I did receive a text message the day we were leave stating the pool was temporarily down. Now mind you I paid in full and could not cancel. I arrived and had an easy check in and went to my room. That evening my wife and I went to dinner only to find out they do not offer dinner. The pool was completely torn apart and had been that way for quite some time. The property is definitely under construction and there was no mention to that. The grass was long and the weeds were high. I am looking for a full refund. Please advise. Thank you for your time, Leonard Brousseau [email protected].

Black mold in room. Humid and wet rooms, wet carpet, dated building. Front desk very friendly. My bad review concerns the owner.

When you looked out the back window of stairs you saw that it was not clean on the property.

Front desk was not welcoming or helpful

Nice clean hotel

Convenient for my one night stay before taking the ferry to Martha’s Vineyard. Staff was friendly, and the place was clean and quiet. I would stay here again.