On April2nd @ 4:40Am The Lady next door Knocked for 20 minutes before she was let in , then. @ 3:30Pm She was throwing things from her Balcony onto the Ground While Cussing and Screaming at her Husband/boyfriend

Floors didn’t seem like they had truly been cleaned. Bathroom was the same way, only about halfway done. One thin blanket on top of the bed. Key card had to be reprogrammed every single day. Truly pathetic. Two stars is being very generous!

You get what you pay for. The linoleum floor turned my sons white socks black, the bed was awful, tv was small and fussy cable channels, the entry door to the hallway didn’t work well and after being shown “the trick” I still couldn’t get it to work- extremely frustrating and the curtains to the HUGE patio door and windows, didn’t touch the ground so there were bright lights coming in the room all night long. I slept maybe 4 hours and I was only there to sleep after driving 7 hours and to drive another 7 the next day.

Please don’t stay SMELLED , Dirty, tv did not work , bed was very bad . Heater did not work have to check out early cause it was 30 degrees in the room . The office did nothing to help us told us we would have to pay for another room , they said they would note are acct, bull crap STAY AWAY

The room I was given was being occupied by someone already. The bed was messy, linens stacked up by one of the lamps, and the trash can in the room was full.

May have been cleaned but it looks run down and dirty. And then the bathroom. No fan so black mold all over the ceiling and tops of walls. Probably not safe to breathe in. Some updated plugs with usb ports would be nice. And if no carpets, the floors get wet after a shower and take a while to dry. So either more towels to go to sink area with. A rug for wet shoes. I mean some area matts or rugs, turn them in like towels after every stay, and something you can throw in wash and dry easy. Keeps them nice. And shoveling the path from parking to office and salt to keep me from falling on my ass from ice. And maybe a plow. Can’t happen very often it’s needed, so I’m sure it’s in the budget to clear the parking lot.

card locks do not always work on doors getting door key to room that someone was still in there

First of all we walked in and it took more than 5 minutes to check in. We go to park our car and the parking lot looks like a dumper. Pizza boxes, balloons, just trash. We walk into the building and it smells like an ashtray! The halls were full of cigarettes butts! We decided hell may be our room is okay? Wrong! The room smelt like an ashtray! There was blood on the pillow case. Bathroom has 💩 On the wall under the towel and the shower looks like someone dumped oil in it. We decided to just leave and tell the front desk. He said there was no other room available. We tried to call hotels.com and was on hold for so long we decided just to find another place. This was a nightmare!!!

I stayed there during vacation and I would come back again. Since the first time i came there it gave me a good impression . The place is clean and the prices is reasonable compared with other hotels.

No bugs in our room but it wouldn’t surprise me if you found some in yours. They don’t like dogs even tho they “welcome” them. I have an ESA who helps me in so many ways. One thing that he is trained to do is alert me when he sees someone he feels may danger me, especially if they are dressed in dark colors with a hoodie on and quickly walking towards me. My husband noticed the manager at the same time my dog started alerting me. He said hi to the manager with using him name so my dog and I would calm down and know it’s okk. I ordered my dog to ignore the manager and come inside with me. So he did. But the manager proceeds to tell him husband that we need to get out no later then our original exit date cause our dog is viscous and he isn’t and can’t be an ESA. We left. But I just think he could have been a bit more understanding about the situation. I will say I’m thankful he didn’t kick us out that night and allowed us to finish out the nights we had already paid for. Other than that the bed wasn’t comfortable. But for the price it’s a decent deal.

Everything was like a normal stay until the end when they said well, we seen your girlfriend smoking on the porch because there's a non-smoking room, so yeah, she was smoking around the porch, they said, well, you're not going to get your 100 all the deposit back and she was smoking outside on the porch. So they tried to finally my $100 and I made them go check the room right then and if there was gonna be discrepancy on me getting amount of dollars back I was going to fight it but, they definitely will try to take your 100 at all deposit for anything. They should have said something like if you're gonna smoke. Go to the parking lot or something. Because not smoking on the outside porch is kind of ridiculous. In my opinion but they're just trying to get your money.

The evening registration gentleman on 2/8/24 was excellent. Check in took all of 2-3 minutes, from finding my reservation in the computer thru assigning a room, rules and regulations, WiFi, parking, room location, to handing over key cards he was professional but friendly, concise, efficient and informative. I did not have to ask a single question, he covered it all effectively. One of the best motel check ins I have ever had.

The heat did not work so the room was freezing and the neighbors upstairs kept crashing things all night.

TERRIBLE property !! First off they had bugs or something in the room that i was in i got bit on my forehead & it's HUGEE ! Secondly the heater didn't work , we might as well have slept with the patio door wide open & it was SNOWY outside so you know it was extremely cold ! The room was DIRTY & simple things like dirt marks & stuff that could easily be wiped clean with a disinfectant wipe on light switches & stuff ! there was no charging port in the room because someone had ripped it out , then when i explained my concerns to the front desk lady she laughed at me & told me that there was nothing they could do. i was FURIOUS !! please use this place as a LAST resort ! in all seriousness this place was disgusting .

No late checkouts , offered the bare mim, but relatively affordable considering circumstances

The rooms are much bigger than other similiar hotels. They dont really stock stuff very well. Alao it was my fualt for not remembering but theyndo not do late check outs.

No room clean up not set up toilet paper and dry towels

Everything is fine

I had a great stay at this location

BED BUGS BED BUGS BED BUGS I checked into room 616 around midnight on December 1, 2023, had a busier day than anticipated on the 2nd and had to extend my stay. On the morning of the 3rd, while turning off my 5 AM alarm, in the faint glow of my cell phone light, I saw little black spots scurrying across my sheets...BED BUGS!!! I have pictures and videos of the incident in room 616. Upon making my discovery of the BED BUGS, I was able to kill 3 of the BED BUGS, and brought the dead BED BUGS to the front desk to show them and check out. The BED BUGS didn't seem to phase the counter person, I guess it's just another day for them. When I asked for a refund I was given the run around along with a 1 800 number that could offer me points instead of a suiting compensation. It may be cheap here, but there's better for less in the immediate area. God Bless

They don’t have esrly check in, they don’t offer it even with a extra fee! Housekeepers are so slow, they received an "update" of clean rooms at 3pm! Their check in time is at 3pm. So if u are hoping to get your room around 1 or even 2, don’t even think about it. I know it’s cheap! But I was hoping at least to get a room early with a extra fee like other hotels do. Well whatever, I hope they will pay me back my 100$ deposit for a night after this review. lol

Book here if u want to be treated poorly. You will be considered no show if your bus is delayed, have no phone service and only able to message hotel from message system which specifies that you give hotel few days to respond that way they can treat you as a no show, you see?

Bed hard and horrible pillows.

Please don’t stay there. I don’t know what happened it used to be one of my favorite places to stay in Reno. Poor management it seems they don’t care about who’s stays there anymore we had a terrible experience lots of noise after hours people walking in and out of their room slamming the doors,smoking and drinking on the stairs didn’t stop till 3am I notified the management they didn’t care and tolde they can’t do anything about it. Super dirty room found some roaches in the room

I didn't want to touch the blanket, I was in a non smoking room, and the blanket had about 6 burn holes in it and looked dingy

Its a decent hotel if price and availability are important to you short notice. The room was warm when I first walked in. Everything was clean. Its not a 5 star hotel, its the Econolodge for a reason. But quick and easy to get a room. Centralized in town. Has a laundry room (and 2 laundromats across the street), Sprouts supermarket and plenty of restaurants in walking distance. If you're into walking, the main casinos in Reno (Cal-Neva, Circus Circus, Silver Legacy etc.) are like a miles walk North. Overall 4 stars for me

It was ok but my refrigerator and microwave were so dirty I didn't use them

Staff

They have the most amazing food in their restaurant off the lobby! It says pizza but these are no ordinary pizzas and the pasta dish was fabulous!

Like the location

Loved my seat there!

Clean, comfortable bed, tv was a little small, hotel was outdated, but it worked for the price we paid