Older hotel with lots of character. Has been modernized with AC, double sinks and a good shower! Perfect location too for all the site seeing. Can walk almost anywhere. We will stay here again if we come back to this part of Switzerland.

Bad hotel gave us the room late the shower knob to open the water was so hard my husband had to take a towel to turn it and took him a while I could never do it. Beside they don’t refill the coffee nor the sugar in the room and for water they don’t leave you water in the room and when I called they told me to drink from the tap. I know in Lucerne is clean drinkable water from the tap but this is suppose to be a 5 star hotel I don’t think this is a good answer to a guest. Anyway the hotel did not do a good job with us will not recommend it and will never go back there. There are plenty of good 5 star hotels in Lucerne

Amazing hotel with true 5 star amenities and service. Location is great, a bit further away from the hustle and bustle of the old town but within a few minutes walking distance. Opting for the lake view rooms is definitely worth it. Staff was also fantastic, especially at the front desk. They went above and beyond was expected from them. The only thing that falls short of 5* is the Juliette restaurant (which also serves the breakfast). Several dishes don't taste as good as you would expect. For instance, my egg benedcits were severed as hard boiled eggs! (staff happily replaced the dish but i had to wait another 10-15min).

Fantastic hotel in a great location with very helpful staff.breakfast was great and we had one evening meal which was exceptional.

Elegant old hotel in the perfect location of Lucerne right by the lake. Could not have picked a better spot.

Certainly one of the most beautiful hotel en a lakeside !

Oh, what a GLORIOUS, breathtaking place! Those who are tired of booking (and paying for) supposedly “5-Star” accommodations—only to be met with “3-Star” service & surroundings—need look no further : The Grand Hotel is EVERYTHING you would expect (and more) in a first-class establishment …. From the service, to the opulent surroundings, to the smallest of special requests—all, were met and exceeded by the Grand’s fine staff….With decor original to the building’s 1880s construction, I swooned over the Bird’s Eye Maple end tables, writing desk & Chest of Drawers….A bathroom entirely in white & red marbles, lovely nineteenth Century chandeliers in the room—and a wrought iron balcony, overlooking Lake Luzern & Mt. Pilates …. The staff are trained to the highest level of service; anything wanting will be supplied….There is a fabulous restaurant in the hotel, and full spa treatments are offered….An opulent, yet relaxing atmosphere surround one at The Grand. Cannot rate highly enough.

Great property would definitely stay again