Seehotel Riviera at Lake Lucerne

While I've been in this area many times this was my first stay in Gersau and I loved our experience at the Seehotel Riviera. We arrived early and the staff kindly provided luggage storage until we could check in. Rooms were spacious with balconies overlooking the lake. We appreciated the large fans provided as well as the refrigerator. Beds were large and very comfortable and the bathroom was nice sized with good sized towels. Breakfast was well displayed with a more than adequate selection of eggs, fruit, jogurts, cheeses, breads, etc. The area was wonderful to explore on easy walks with restaurants, grocers, and a bakery nearby. Access to the hotel was easy with a bus station and ship station practically at the front door. Pictures on Booking.com represented the room accurately.

All was wonderful! I'd stay here again.

Location and view.

All good

Really clean, spacious room and bathroom. The service on check in was excellent.

The checkout process took too long.

This hotel is a mixed bag. Here are my ratings and comments 5 - Right on the water with great views, right in front of ferry terminal and ticket office 5 - Internet 3.5 - Rooms are dark. They need more lights. Room was in good shape otherwise. There is no AC so the room was hot even in September. This hotel is not recommended in the summer or when it is hot. Nights did not cool done much. Smoke from restaurant below rises to the balconies above so you cannot use the balconies in the evening if you do not like breathing others smoke 4.5 - Breakfast good but same food every day. The first day 1/3 of the tables were reserved for dinner, 1/3 had dirty dishes and the rest were occupied. Breakfast was very understaffed. No one to welcome you in and tell you how to find everything. I made a stink and things improved. The removed the reserved seating for dinner and opened it up for breakfast. 2 - Hotel management poor. No one is ever at the check-in desk. Just a phone at the podium. Only one hotel employee. He works really hard and is nice but he is never around and seems to do everything in the hotel. Check-in is done by restaurant staff that admit they do not know anything about the hotel. Why is no one in the hotel at check-in time? Had to wait 2 hours to check out because hotel employee was out. Restaurant check-in person gave incorrect info out about parking. Second restaurant staff said we did not have a parking reservation. Told that the rooms have an info sheet that explains how everything works. That is incorrect, it does not exist. Safe does not work unless you get the key from the hotel employee that is normally not around. Elevator does not work some of the time. Whoever owns this hotel has to hire more than one part-time employee. No one is ever at the check-in desk so you can never ask a question. They need someone to straighten out this hotel. Publish information sheets in every room, have an employee most of the day at the...