Hotel Mount Kailash - Experience Pokhara, Stay with Comfort

Location, cleanliness, ambience

Staff needs to be more customer focused. housekeeping staff in particular

Location of the property from where you can have a nice view of the Phewa lake.

Slightly larger room for a family of 3 would have been excellent.

Clean, quiet, comfortable and easy to access

A very expensive hotel, even at discount off peak season, we agreed with ourselves there would be better value for money at other cheaper hotels. Pool is nice, facilities like the gym and spa are well equipped and nice treatments. The room: comfortable, clean, nice balcony. Breakfast is great but crowded when full. Coffee needs improving.

When you're spending that much on a hotel you expect things to be perfect or as close to it, this isn't the case here. Half the staff were so friendly, hard working and professional, and half the staff were meandering, aimless and distant. The worst bit by far was the EXTREMELY OVERPRICED and poor laundry service, do not get your clothes washed with them. They ruined 4 shirts with grey and blue spots and made the white clothes grey. Since when does laundry come back more dirty than it arrived. We gave them 2 big bags of laundry which in the UK would have cost maximum £15/2800 rupees but with them it cost £42/7800rupees, they then argued with us about the stains and made it difficult to get any money off the bill. The Blue-Suits bosses with their fancy shirts and shoes would not accept dirty laundry back if it came to them, but when we had an issue these Big Blue-Suits were very reluctant to compensate us. We also caught it being said that if we got any money off our laundry then it would be the laundry staff who would suffer as it would come out of their wages, if this is true then this is horrendous and if it's not true then are they lying to make us feel guilty about wanting to be compensated for ruining our clothing. All in all it's an ok hotel but overpriced on everything.