It was a beautiful house, very clean and comfortable.

We really enjoyed our stay at Exception MTN Retreat. The house was clean at check in, the kitchen well stocked and having two frigs was a plus to accommodate our family and grandkids. They were always quick to reply with our questions and resolved one issue we had. We also enjoyed the large yard, all the toys for kids, the hot tub and quiet location. We had four cars and there was ample space to park. I would certainly recommend the house and it is one we would come back to in the future.

This is an amazing house and suited our group well. The hot tub was great and I appreciate it being hot upon arrival. There are a couple of camper trailers as you enter the driveway/on the property and I’m assuming those may be for the caretakers. That didn’t really bother us, still 5 stars, but definitely not completely secluded and the ultimate privacy we were hoping for with such a great house out of town. To that end, be aware of extremely limited Uber/Lyft availability if you plan on hitching a ride into town.

Overall, this could be a good stay. I'll save our problems for the end. First it's a beautiful house on a very nice property. The house has lots of space for privacy...even with 11 adults. It's on "15 acres" but it's not usable except the yard. It's tucked in off the road, but there would be road noise if not for the fountain which drowns the noise. It's hot in August (we had 101F) and the place doesn't have A/C except for the upstairs master BR which has a small unit. It was advertised that the place had fans, but I only found one (except for ceiling fans). We bought a box fan to blow the cool night air in during the night. I think most of the time, this wouldn't be an issue, but I think the place should provide more portable fans. Our master A/C went out and the owner addressed it immediately. The well went out and we had no water-11 people w/o showers, toilets, or washing dishes. The owner was on this right away as well and had someone coming to fix it on a Saturday. He brought 10-12 gallons of water for the toilets. He gave me his personal number and told me to contact him directly. We went paddle boarding and didn't ever hear from him. I texted and called with no response. We arrived early evening-no water, and then I heard from the management company, not him that it wasn't fixed. We hauled water from the pond to flush our toilets. He never talked to me, but sent a curt text when I expressed my frustration. Yes, we got a partial refund