KKM INTERNATIONAL

Staff could be helpful. There is no person to carry luggages.

There is no person to carry luggages. Slow delivery time from restaurant

Very good location, excellent staff, courteous and helpful, especially the restaurant staff.

nice was a nice experience

nothing

Breakfast was very lean, few items only, but was OK. Reception team and the restaruant team was good.

We stayed in a Deluxe Suite from July 5th to August 7th. During checkout, we reported consuming the only item available in the minibar: a single packet of Lays chips. However, Housekeeping Supervisor Ms. Kuku Francis repeatedly insisted the minibar was fully stocked and falsely accused us of consuming extra items. Her argumentative attitude and tone were highly humiliating. The matter was escalated to Operations Manager Ms. Swapna, who promised to intervene before we left. After waiting over an hour at reception for a resolution, we paid the disputed amount and left. About an hour later, Ms. Swapna called to inform us that CCTV footage confirmed only one item was ever placed in our room. She apologized and promised a full refund. While we sincerely thank Ms. Swapna and the front desk staff for their intervention, prompt investigation, and support, the stressful and embarrassing ordeal caused by the housekeeping supervisor ruined our stay.