Regenta Central Lucknow by Royal Orchid Hotels Limited

based on the reviews here on Booking.com, I had no expectations; rather, I was prepared to be disappointed. Boy was I wrong. We were pleasantly surprised when we stepped in the door..."wow, seems like a nice place". Then as we ascended the staircase leading to the lobby/reception area...we were blown away. This did not feel like a $55US a night hotel. And indeed, it wasn't. Prices were HEAVILY discounted because we were travelling in a slow season. Every member of staff was pleasant, friendly and helpful. We felt welcomed and comfortable at all times. Norman was happy to show off his city and gave us tips on where to shop and eat. Pappu in the restaurant was ever vigilant and ensured that we lacked for nothing at our daily breakfast. We were originally booked for 2 nights, with the intention of heading to Delhi for our last 3 nights in India. But we were tired after a month in India and Regenta felt so comfortable, that we cancelled Delhi and extended our Lucknow stay by a further 3 nights.

Good location. Friendly staff and good breakfast.

Nothing

I really appreciated how prompt and attentive the staff were; honestly, even better than what I’ve experienced at places like Hyatt or Hilton. The entire hotel was spotless, including areas like the carpets outside the rooms, which are often overlooked. While the food options were a bit limited, the taste more than made up for it. The room was a good size, well-maintained, and very clean. The bathroom stood out in particular, it was exceptional, especially with the bathtub.

Nothing major to point out. One small suggestion would be to add some plants or greenery outside, it would make the hotel look more vibrant and welcoming.

The rooms were nice

The service was extremely poor. The restaurant food was delayed both days by nearly 35 minutes.