Hotel Müller - mountain lodge

Hotel Muller was so lovely! The rooms are simply done in white and natural wood colors. One whole wall was natural wood doors for closets, drawers cupboards etc. Simple yet upscale feeling. Our room had an in room fridge and coffee, a desk with a comfortable chair, a couch and a balcony with 2 chairs. My husband loved the bathrobe and slippers supplied to visit the steam room. They offered a free welcome drink and had a patio and enclosed winter garden for relaxing. The free plentiful breakfast and the Pontresina Pass offering free local transportation and lift rides add to the value! Make sure to factor that in when looking at price. The whole community is full of hiking opportunities for any level. Lovely spot. Oh and they even had a back pack in the room to borrow for hiking if you didnt have your own!!

Can't think of a thing!

Very comfortable beds and linens, room was very clean. Staff could not have been friendlier and more welcoming. We really appreciated the pick up/drop off at the train station. Delicious and plentiful breakfast. Great location. We loved the little touches such as the drinks in the winter garden and the apples in the lobby.

My single room was pretty spacious and clean, and I even had a lovely little balcony. The lift to all floors was helpful with luggage. The room was very warm and cosy during unseasonably cool weather. The hotel is easy to get to from the train station - just a couple of stops by bus - but they will pick you up from Pontresina station if you wish. The staff, particularly manager Lorenza, could not have been more helpful, from laundry service to a kettle for my room to a lovely welcome drink. Lorenza also arranged for a staff member to come in early to take me back to the train station for a 7am train. I’ve been on the road for two months and Hotel Müller was one of the best stays I had.

Nothing.

We visited Pontresina to enjoy an active summer holiday, with plans for hiking and biking in the surrounding area. While the hotel offered a comfortable stay facilities-wise overall, we felt that it was not primarily geared toward guests with an outdoor or sporty focus.

We had a significant amount of gear with us, including bikes and hiking equipment. Although a bike room was available, it was quite small and not very easy to access. On one occasion, our hiking poles were put in a room's trash bin-possibly an accident, though it did feel symbolic of the hotel’s limited accommodation for active guests. Additionally, our room was found unlocked one day, likely due to an oversight by the cleaning staff (nothing was stolen). On another morning, a disturbance occurred in the breakfast area when a guest loudly accused others, and the staff chose not to intervene. To the hotel’s credit, we were compensated for the inconvenience, which we appreciated. However, these small but notable incidents made it difficult to rate the experience as overall good.