Extended Stay America Suites Philadelphia Horsham Dresher Rd

The general manager was very rude. I put my trash bag outside by the door and she came banging on the door, before I got the chance to open the door, she already used her key and opened my door. I asked her what was wrong for her to be banging on the door like that? I couldn’t believe that she would open the door without waiting for me to answer because I was in the bathroom. It seemed like she wanted was to put the trash bag in my hotel room. Went downstairs to talk with her about the laundry room, she kept letting the office door slamming in my face and I kept knocking on it, and each time she opened it and then let it go so that it slammed in my face, while I was talking to her. She had me thinking that I was trespassing on her property, very unprofessional.

No breakfast offered but for the price it was a clean safe hotel

Nice place, nice staff, could use a little updating but overall good for the price.

The place I usually stay (Fairfield by Marriott) was sold out, so I picked this one (ESA) as a back up for one night, bc it was close by. Massive contrast with Fairfield: even though ESA was more expensive, the room was not nearly as nice or as well maintained: (door handle had been jarred loose, and did not feel secure); vinyl instead of carpet on the floor - just generally had more of a cheapo vibe. In ESA's defense, the two employees I worked with were outstanding, cheerful and eager to be helpful. Their names were Roman and Rowena - 5 stars for them, maybe 3 for the accommodations.