GR Solaris Cancun & Spa - All Inclusive

Great affordable resort for families. There is also a adult only pool side for a more silent experience. Visited the first week of June and had little to no seaweed.

This is the 3rd time we've stayed at this hotel and we fell in love with it from our very first visit. The hotel is very clean, the service is great, and the nightly shows are entertaining. Every room has a balcony and the staff always make you feel at home. I do want to mention that a lot has changed since our last visit 6 years ago. One noticeable difference was the quality of the food and service at Café Solaris. The food used to be better and the employees seemed friendlier. Other than that, everything else was excellent. Overall, it's a great hotel for families and we would definitely return. ⭐⭐⭐⭐⭐

the hotel was very nice. staff are very helpful. the only thing is food needs improvement. I want to thank stephanie for being so helpful and patient with me. she is amazing.

**Front Desk / Check-In** The check-in process was quick and easy. As Expedia VIP guests, we were escorted to a separate private desk, which was a nice touch, even though the regular check-in counters were empty at the time. The staff was friendly and professional. One interesting detail was the room key card. It was a plain white plastic card with no hotel logo, room number, or identifying information on it. Not a big issue, just something unusual. Our room was located on the 3rd floor. Finding it initially was a bit confusing because the room numbering layout didn't seem very logical. **Room** The room itself was spacious and comfortable, but many of the amenities looked quite worn out. The TV screen had noticeable damage, several electrical outlets barely held a phone charger, and the bathroom mirror showed signs of age and wear. The bathroom included a shower cabin only, with no bathtub. Housekeeping was inconsistent throughout our stay. One day the room would be cleaned perfectly, and then for the next two or three days it seemed like very little was done. On multiple occasions we had to call room service and politely request assistance. Personally, I don't enjoy having to call and ask for basic housekeeping services while on vacation. **Dining** The resort has only one buffet-style dining option. There were supposed to be three additional restaurants, but during our stay only two were operating. One of them was Mexican cuisine, which may be challenging for families w