Guest service agents were very professional and friendly which makes a great first impression at check in and also sets the mood for the rest of the stay.

The layout of the hotel is a bit complicated and difficult to access our rooms without having to climb a lot of stairs.

Location

Location

Carpet dirty, pool was disappointing, staff at breakfast was rude

It was an amazing experience!

Clean, great location.

Nothing.

The location was perfect, clean and very comfortable. Very close to the village and convenient.

The elevator should be renovated. I wish if there was any better way to the pool other than using the staircase.

Breakfast was okay

Thé boooking.Com stated at the time of booking that there was an outdoor pool on the website but it wasn’t ready at this time of the year so couldn’t use the pool. This is false information!

really had to pay for one stick of firewood plus all taxes

Nothing beats the location! Right by the gondola, couldn’t be better! Maybe in the summertime I wouldn’t mind walking up the village, but not in winter… one has to be close to ski lifts! Staff was also great and the hotel has a policy that if they don’t solve an eventual problem, you get the night for free. But we didn’t have any problem at all, one week stay that was just perfect!

Everything was just great

the location is great. the rooms are large. the kitchen was well stocked. I liked the hot tub.

I would have liked laundry and a smart tv

great area, great breakfast

only one elevator was working

Location and fireplace. Parking good.

Reception was basic and felt dirty. Carpets tatty. Boot room inadequate. Breakfast area and food resembled a drop in centre. Food was well below par. Tables dirty. Generally very shabby even at ski acc standards. Also very overpriced. Whole place needs attention.

The location was ideal for both randonee and alpine skiing. The ski locker was easy to access. The studio was quite quiet even though there was a ski race on when I was there. The breakfast included with the rental was excellent.

The kitchen in the studio was ill-equipped with pots and pans. The fry pan was shallow and lacked a cover. The electric kettle did not have an automatic shut-off. While a dishtowel and dishcloth were supplied there was no scrubber to facilitate the removal of food residue. There were no food storage containers. Only one dishwasher tab was supplied for the 5 days that I was there.

location

no maid service at all throughout the week

location

The breakfast area was overcrowded. The clean plates and coffee were not always available, had to wait long times.

location

heater in the room too loud, had to turn it off and use washroom heater.

The location was great and close to the gondola. The room was quite large for a couple. We loved having a kitchen and the extra sitting room for hanging out apres ski.

The shower could have worked better and the bedding provided was low quality and just plain weird.