Falcon Crest Lodge by CLIQUE

Room size ok , older building

Beds uncomfortable , expensive for what you get , We booked 4 people , but they only offer a small pullout Divan and King bed , no singles

A breakfast option would have been nice!

The lack of a continental breakfast!!

Very nice suite with good facilities. Clean and good location

The location to downtown Banff was close; roughly about a 20 minute drive. The hotel itself is ok; I would rate it a 3/5.

We have stayed at several Clique hotels in the past, and unfortunately, this was by far our most disappointing experience. During our stay, we discovered a bug on one of the robes after it had already been worn. When we reported this to reception, the response was underwhelming, and we were directed to follow up with the manager, Libby, via email. Management advised that this is typical for this time of year; however, we have stayed at other hotels in Banff during the winter and spring months and have never encountered a similar issue. Given that we were celebrating my wife’s birthday, the situation was particularly disappointing. No form of compensation or reassurance was offered (apart from they checked the room and couldn’t find anything) which left us concerned about potentially bringing something home with us. While we understand that no hotel is without flaws, the manner in which guest concerns are addressed speaks volumes about the overall level of service. Additionally, the lighting throughout the property could be improved. The hallways off the elevators are very dimly lit, with little to no natural light, creating a rather somber atmosphere. The lighting in our suite’s bathroom was also inadequate, requiring my wife to apply her makeup in the bedroom where the lighting was slightly better. We also experienced issues with the television in the living room, which was barely functional. We were only able to play music, and when we contacted reception, we were advised that the television is only compatible with Android devices. There were no cable services or streaming applications available, aside from Samsung TV channels, which significantly limited its usability. Lastly, the parking situation presents some challenges. The outdoor spaces are quite small, and the underground entrance is tight and not well-suited for larger vehicles such as pickup trucks.