The unit was clean and staff were friendly. Location was good for walking to restaurants and downtown.

Door to unit was difficult to open. 5 o’clock check in.

Staff is unprofessional. The manager refused to come down to speak to us.

Unprofessional staff

Nice apartment for a big family. 2 separate bedrooms (a small one without a window). 2 bath + tube (we don't use it). Full kitchen and laundry. I liked that the dishwasher and laundry had starters for cleaning and washing. Price Owerall is high, but it's for all Banff/Canmore. 400 CAD - it was the cheapest that I could find for my family with 2 bedrooms

For price 400 CAD staff could provide better service. Check-in too late (5pm) and check-out too early (10-00 am). They told that it's because of COVID. But I believe for summer 2023 they should prepared better

Exceptionally well appointed and presented. Some flexibility with check in

unavoidable background road noise

I liked the room very much everything was well done

On the first morning when out for breakfast, sewer water back up out of the drain. I alerted the front desk. But no one came to fix. I was unable to shower on my final day.

The staff were amazing with really good communication before we even arrived. Clear instructions when we checked in, fantastic and convenient parking. The room was even better than I thought it would be with a large seating area, kitchen and the jacuzzi tub was perfect.

No complaints!!

The jetted tub was convenient to have inside the master bedroom because the pool/hot tub is in a separate building. The rooms were decent size, we have a great view of the mountain from out suite

We stayed on room 201. Inside the master room, there was loud nose coming from a room next door. It's so loud that was difficult to stay asleep and relax in our room. the hallway from the front door to the living room is narrow. When we arrived, the heating was off, we didn't know so on our first night were cold. The checkin time is 5pm, when I called to asked for earlier checkin ahead of time, the receptionist told me I would need to pay $40 if I want guarantee early check in at 1pm. 5pm checkin time is way too late considering the property is catering for family. I have a 2 year old boy and we travelled to stay there, we have a long drive and we just wanted to be able to relax after a long day, but instead we have to wait until 5 to checkin. We rented a 2bedroom suite, there were 4 adults and 1 child, they only provided us with 2 robes. There should be 4 robes since we paid for 4 adults and since their pool/hot tub is in a separate building. The booking itself was non-refundable, which is inconvenient.

quiet and very comfortable suite.

nothing