Hilton Garden Inn Dallas Lewisville

It was hard to connect to WIFI

I wasn’t able to connect to WIFI

Overall, this hotel was much nicer than expected for a "Garden Inn." The room was nice and good size. The staff was very friendly as well.

I had bad experience at breakfast. I walked up to the only waitress and asked to see a menu. I don't know if I upset her or what happened. She said that she did not know how long the made to order breakfast would take and recommended I instead go with the buffet, which I obliged. After that, she never provided any service to me after that. I had to walk up and request my utensils, and she never came to my table to provide service (I actually wanted to order a water). I finished my meal and waited around for five minutes, but she had disappeared. I went back to my room and called to the front staff to charge my card for a buffet; I hadn't tipped a waitress in years or longer, but she literally did nothing, so no tip was provided. Otherwise, it was a good experience at this hotel. The beds are somewhat hard, but that is personal opinion.

The king bed and pillow was very comfortable and the corner room was quiet.

Everything was good except the hotel didn't provide water bottles for free. All other hotels I stayed provided 2 bottles of water daily and I didn't bring my water bottles which made me feel anxious. Small details make a significant difference when trying to create a positive impression. No shower gel, hand soap was on the shower wall next to shampoo & conditioner which doesn't make sense.

The property was easy to find and well kept inside and out!

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